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“ok but not for the price”
Review of Great Wolf Lodge

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Great Wolf Lodge
Ranked #12 of 75 Hotels in Wisconsin Dells
Reviewed 4 May 2014

Stayed in a 2 bedroom condo this last weekend. We checked in only to find orange slices (dried up) under the table, then nothing but running and banging above us, also a few ants in the drain in bathroom. They moved us the next morning after I went to front desk. The second condo, pantyliners and wrappers in second bedroom. Then housekeeping knocks on our door at 8:30 am, would you like us to come back, sure check out is at 11 try then. Other family members also stayed this weekend only to have so much noise that they left at 5 am to go home and get some sleep.

  • Stayed: May 2014, travelled with family
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3  Thank Terrie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this reviewResponded 8 May 2014

Thank you for staying at Great Wolf Lodge – Wisconsin Dells and sharing your feedback with us! I sincerely apologize for the issues you had with the condo suites you stayed in. This is not customary for us and does not meet with the standards we have set for our Housekeeping team. I will pass on your comments to our Management team for review so we can improve for future visits.

We look forward to hosting your family again soon!

Jason
Great Wolf Guest Relations

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2,534 - 2,540 of 3,385 reviews

Reviewed 27 April 2014

We stayed here for the weekend and although I do agree this is a great place to stay for smaller children, as it is not as overwhelming as the larger resorts, they are way overpriced for what you get and the service. First the positives, Magiquest is a huge plus, it's great exercise and my daughter loved it, the people working there are wonderful. Also the arcade games were easy to play and easy to win tickets, although we won big on one game and it spit out only one ticket. There was only one attendant who was extremely busy behind the counter so it wasn't worth the wait to complain. The water parks were clean and lifeguards are HIGHLY attentive. Huge plus. But a big minus was not allowing tubes in the wave pool. Other resorts allow them and it takes away from the real fun of a wave pool!! Many guests were noticeably confused and disappointed by this. Some of the other big negatives was the staff was very unknowledgable about many things. Pool staff couldn't answer a question I had about the hotel. Front desk staff couldn't recommend a restaurant that served breakfast late. I found this strange for the Dells where people are probably always looking for a concierge or asking for other things to do. Also, poor service at the restaurant and sweet shop. Rooms were just ok. It was pricey for the quality. I stayed here because the Wilderness was too much for my child last year but it wasn't worth it.

  • Stayed: April 2014
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Thank GabbyFromChi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this reviewResponded 6 May 2014

Thank you for visiting Great Wolf Lodge – Wisconsin Dells! I understand your concerns regarding the tubes in the wave pool. This was a change done across the board with all Great Wolf Lodge locations as of 3/1/14. We wanted to ensure our lifeguards had clear lines of sight to all areas of the wave pool, and the tubes prohibited this. Safety is the number one priority at Great Wolf Lodge and we made the decision that best fit this priority.

I apologize for the service you received while dining with us, and I will pass this feedback along so we can improve for future guests.

Whenever price becomes a concern, you should keep an eye on your e-mail inbox. As a valued guest, you will receive exclusive repeat guest discounts that you can use to make a return trip more affordable!

We hope you will stay with us again soon!

Jason
Great Wolf Guest Relations

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Reviewed 27 April 2014 via mobile

Hotel seemed old, outdated. Bathroom was tiny, although I love that the sink is not in the bathroom so someone can be brushing teeth while the other is in the shower. Nice that our first floor room had access directly to the parking lot. The water park itself I felt was small. I'm sure in the summer it would be better as the outside would be open. Nice that the outlet mall is conveniently close by. Lots of restaurants nearby. For sure eat at Cracker Barrel is you can. Love that place.

Stayed: December 2013
2  Thank coastguardchick0530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

All in all, Great Wolf Lodge was a pretty good experience. The room was nice and the waterpark was, again, pretty good. The problem is that in our opinion, Khalahari is the best park in the Dells. Thus, the rest have to be ranked lower.

Great Wolf Lodge is certainly better than Atlantis and Chula Vista, for sure!

  • Stayed: June 2013, travelled with family
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1  Thank MrMiller23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

We arrived on April 19th to a PACKED hotel. The front staff was very nice and courteous upon check in. We were given a room on the fourth floor, which was nice and quiet. I did find a used bandaid on the floor of the bathroom which was pretty gross but I got over it. Also, our room (477) didn't lock. The rooms could definitely use some updating for sure! The Mr. Coffee in there was an antique. The rooms weren't really a big deal because we were always out and about so we weren't really there a whole lot.
The indoor waterpark was great, but a little cold. Tons of stuff for the little ones. The lifeguards were AMAZING. They took their jobs very seriously and never took their eyes off the water. I also saw them handle a lost child and an injured child quickly. It was really awesome.
The food at the hotel was ehhh....Definitely go out to eat. We had the take out pizza which wasn't very good at all but we were starving so we wolfed it down. The breakfast buffet was alright. The man working the omlette station was very nice.
The game room was nice added bonus. It gives kids something to do other than being in the water. It was like a mini chuck e cheese.
Overall, we LOOOOVVVEED our trip! Our daughter had a ball and she hasn't stopped talking about it since. I did find it to be a really expensive weekend, but I guess that just comes with visiting the Dells.

Room Tip: Rooms on the top floor seem to be less noisy as there is no one running around above you.
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  • Stayed: April 2014, travelled with family
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Thank crys0606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014 via mobile

We stayed in a 2 bedroom condo over Easter weekend with 4 adults and 4 children aged 18 mo, 3 yr, and 8 yr. I have never stayed in the Dells before and I suppose this is baseline for a Middle America family entertainment center resort. It wasn't great. The condo is much too small of a space for this many people despite advertised for 8 people. The appliances are old and worn. The towels sometimes were thread-bare or had holes. The furniture was worn and tired. The pull out couch was minimally comfortable. There were annoying tapping noises from the ceiling of one bedroom (a pipe?). There were ants in the bathroom (and on the floor of shower room at water park). Despite being large, with plenty of wall space, the bathroom had only one towel rack and no where to put anything. The sheets kept slipping off the bed. The water-park itself was fun, except for the uncomfortably cold water temperature and air temp. The pool towels are small. Sometimes they had run out of towels. The spa and bar were nice. Overall, eh. I doubt I'll stay here again. At least not in a condo.

Stayed: April 2014
1  Thank Lynne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this reviewResponded 25 April 2014

Thank you for staying at Great Wolf Lodge – Wisconsin Dells and sharing your feedback with us! I apologize for the unpleasant experience you had with your condo suite. Whenever there are issues like this, please contact Guest Services immediately so we can work on resolving as many of your concerns as possible or potentially move you into a different room.

We hope you will return to stay with us again soon!

Jason
Great Wolf Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Kids and adults will love this hotel and park. The spa is top-notch, the rides are a blast and there are bars for the grown-ups. The food's not bad; it's typical for a theme park like this. This place is great!

  • Stayed: May 2013, travelled with family
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Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Great Wolf Lodge

Address: 1400 Great Wolf Drive, Wisconsin Dells, WI 53965
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Wisconsin Dells
#5 Top resorts Hotel in Wisconsin Dells
#15 Family Hotel in Wisconsin Dells
Price Range: £132 - £271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Great Wolf Lodge 3*
Number of rooms: 204
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Also Known As:
Great Wolf Lodge Hotel
Wisconsin Dells Hotel Great Wolf Lodge
Great Wolf Lodge Wisconsin Dells
Great Wolf Hotel Wisconsin Dells
Black Wolf Lodge
Great Wolf Wi Dells
Great Wolf Hotel Wi Dells
Great Wolf Resort

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