My first visit to GWL was back in May of this year! What a disaster it was! Dirty sheets..I asked for a handicap accessible room because I needed it..DIDNT GET ONE! failure to clean the room and replace fresh towels...etc! After several phone calls to corporate I was given a voucher for a free stay as a "give us another try" gift! So back I came...SHOULD HAVE GONE SOMEWHERE ELSE!
Upon check in our room isn't ready (it was 3:45pm) they said they would call me on my cell phone to let me know when it would be ready! I asked is the room handicap accessible ...Yes Ma'am it is. FINALLY I thought! So they call at 5:26pm to tell me that my room is finally ready! I walk into my room and quess what? NOT HANDICAP ACCESSIBLe! Are you kidding me? So I call down to the front desk for the manager on duty (Jodi) says how sorry she is and moves our room...I ask her 3 times "is this room HANDICAP ACCESSIBLE!?!? Oh yes ma'am it is...so we move all of out stuff from one side of the resort to the other! And guess what same room and still not accessible! The staff doesn't know their own room serious or their own water park hours either...not to mention that someone stole my wallet from my duffle bag at the water park and they didn't do anything about it..lack of towels again...staff that need a lesson in hygenie...dirty rooms...saggy beds...and smelly rest rooms along with mini-fridges that either are too warm or freeze everything! Like I said stay somewhere else!
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- Also Known As:
- Great Wolf Lodge Hotel
- Wisconsin Dells Hotel Great Wolf Lodge
- Great Wolf Lodge Wisconsin Dells
- Great Wolf Hotel Wisconsin Dells
- Black Wolf Lodge
- Great Wolf Hotel Wi Dells
- Great Wolf Wi Dells
- Great Wolf Resort