We had never been to the Wisconsin Dells and booked this hotel through it's Website with phone help. Downloaded directions from the hotel website which used mapquest. The mapquest directions sent us to the Chula Vista Resort which was MILES away (way out in the woods) from our hotel. We ended up being lost for over 1 1/2 hours before we could find help to point us in the right direction. When we tried to tell the desk people that their website gave directions to the wrong property nobody seemed particularily interested. The room we booked was a Kid's Cabin speciality room. Kids liked the room but we found it to be rather small for the price (over $300 a night). The room was located very far away from the lobby, restaurants, waterpark (not by our request) and entailed rather long hikes to get to our room. The room had a key card system and our cards would not work. Took 4 attempts to get a working card before we could even get into our room. Had to hike down to the lobby each time and by the 4th try my very angry and crabby husband made a desk clerk accompany him back to the room. When the desk clerk couldn't get the card to work they finally called someone to come and fix it. We were there for the weekend and the air conditioning in the hotel went out. Restaurants were overpriced for so-so food. and with no air were extremely uncomfortable as was our hotel room. The temperature in the Dells that weekend was in the high 80's.
On the plus side, the waterpark was ideal for our 4 and 10 year old. Probably not exciting enough for larger kids. And even though the hotel was sold out the waterpark was not over crowded. There was a very nice outlet mall nearby.
We are seasoned travelers and spend about 60 nights a year in hotels vacationing. We often stay at hotels that charge over $300 a night but we have never been as disappointed as we were with our stay. Non- functioning air conditioning - overpriced, mediocre food, bad directions, and the key card problem make this the most aggravating, frustrating weekend that I've been charged over $650 to have. We will not be back.
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- Also Known As:
- Great Wolf Lodge Hotel
- Wisconsin Dells Hotel Great Wolf Lodge
- Great Wolf Lodge Wisconsin Dells
- Great Wolf Hotel Wisconsin Dells
- Black Wolf Lodge
- Great Wolf Hotel Wi Dells
- Great Wolf Wi Dells
- Great Wolf Resort