We made our reservation for Christmas day to Sunday the 29th of December. I called in November and dropped the first night knowing we wouldn't get in until late Christmas day. The lady on the phone was very helpful and switched the reservation for us. She told me we would have a credit of 11.73 coming back to us. She asked if I wanted her to mail it or I could just wait until we checked in and get it. I told her we would get it when we checked in. She confirmed our reservation dates and sent me an email showing the credit. The total for the 3 nights was 902.97 this was for an average room that also included a pizza and 4 pops, a game of bowling, and the amusement park tickets for our family of four. When I checked in the young man at the counter told me I owed 221.00. I told him no we have a credit and I can get the email and confirmation number showing him the credit. He went and got the manager Rick. Rick told us that he would have to check into it but to go ahead and get us our room and he would call me when he got things figured out. That night at about 8 he called and said he was unable to get ahold of his boss but he would let us know first thing in the morning. The next day I went to the front desk at 10:00 am to see what was going on. They still hadn't heard anything. I was told they would call me. At around 3 I called they still knew nothing. At 8:30pm that night Rick called us and stated they found the phone conversation between the reservation lady and me and that she clearly told me there would be a refund coming to us. He said he would give all this information to his boss and get back to me. The NEXT day at 9:00 PM I got a call from rick saying that they had made a mistake and we still owe this additional 221.00 or we would have to leave. I told him even though this was their mistake and I had all the emails stating they owed ME money and they listened to the phone call with the lady telling us they owed us we had to leave. I told him we already paid 914.70 for three nights and they wanted 221.00 more. I told him with this being Christmas we didn't have it in our budget to pay ALMOST 1200.00 for a 3 night stay He did say that it was their mistake and he was sorry but we still owed the additional money. We drove the 6 hours back home a day early. We paid 914.70 for a two night stay at Kalahari. There are so many other great places to choose from in Wisconsin Dell. We will never stay at Kalahari and have informed many people to choose a different Wisconsin Dell resort. Even with every bit of paperwork, confirmation numbers, and the recorded phone calls they still didn't care about us they cared about taking more money.
- Also Known As:
- Kalahari Waterpark Hotel Wisconsin Dells
- Kalahari Resort Wisconsin Dells
- Kalahari Hotel Wi Dells
- Kalahari Wi Dells
- Kalahari Waterpark Resort