We just recently stayed for 5 nights in a royal African queen suite and 4 of those 5 were a complete frustration! We called the front desk 5 times over the LOUD people above us and every time we got the same story, that security would be sent up. The noise never stopped! And we never received any feedback. It sounded like people were playing basketball up there it was that loud! And yes this was after their quiet hours. But it happened all day as well. When we asked to checkout early, we were told that we couldn't get our money back. I was so upset. We were tired and it was absolutely ridiculous. They wouldn't even allow us to switch rooms.
We will never return again. We will stick to Great Wolf where the customer is important and making EVERYONES stay is their priority.
For the amount of money spent you would think we could have gotten more than one good nights sleep.
- Also Known As:
- Kalahari Waterpark Hotel Wisconsin Dells
- Kalahari Resort Wisconsin Dells
- Kalahari Hotel Wi Dells
- Kalahari Wi Dells
- Kalahari Waterpark Resort