I recently went to Kalahari on my first visit with my daughter and 2 granddaughters. We were attending my granddaughter's cheer competition. We arrived at 2:00 and stood in line for half an hr. waiting to register, only to be told rooms were not ready and we would be staying in the Sands across the street. Girls were disappointed that we weren't in main building (considering this was March and we had made our reservations in August!) And by the way they had our first night's room rent since August! Went to the Sands building to get our keys and waited for another 1/2 hr. just to pick up keys...only 2 people working this desk with hundreds waiting! Left parking to get something to eat only to find no parking available for the Sands when we returned! Had to park over a block and a half away and walk! I would think a large resort could provide some kind of guaranteed parking for their guests close to where they are staying! Our room was adequate although they look a bit worn for the price! Our refrigerator froze everything and our microwave looked ancient...it would not pop popcorn! The worst was our last morning there. We awoke to find no hot water! Called the desk to be told they were working on it. Called again around 10:00 and still no hot water! We had 4 people waiting to get ready (one who had a cheer performance soon) and no way to shower or do hair! Check out is 11:00 so they did extend our checkout time until 1:00 which really didn't solve the shower problem. We were told they would bring us new room keys as ours deactivated at 11:00 but no one ever showed up with the keys! We made do as best we could with cold water and went to the performance! When I went to the front desk in the Sands there was only 1 person handling the desk. When I asked to speak to a manager I was told there wasn't one there and I would have to go to the main building. At the main building there were again long lines at the front desk! After waiting for approx. half an hour I finally talked to a supervisor! I was told there wasn't much he could do except to take a small percent off the last night's stay! I don't think I would ever plan to return to this resort!
- Also Known As:
- Kalahari Waterpark Hotel Wisconsin Dells
- Kalahari Resort Wisconsin Dells
- Kalahari Hotel Wi Dells
- Kalahari Wi Dells
- Kalahari Waterpark Resort