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“What has happened to your Customer Service Kalahari?” 2 of 5 bubbles
Review of Kalahari Resorts & Conventions

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Kalahari Resorts & Conventions
Ranked #5 of 72 Hotels in Wisconsin Dells
Certificate of Excellence
Schaumburg, Illinois
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“What has happened to your Customer Service Kalahari?”
2 of 5 bubbles Reviewed 21 April 2014

My relationship with the Kalahari has been wonderful for more then ten years. However, my last two visits to the resort have ended in disappointment. The Kalahari used to care about their guest but, my experience has now lead me to believe their focus has changed. Although I believe that most families will have a wonderful time please know that should a problem arise the management team will likely offer a half hearted apology and leave a bad taste in your mouth. Our family has decided to move on after two bad experiences at the Kalahari.

  • Stayed April 2014
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SpaceMitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 22 April 2014
I am extremely disappointed to hear about your past two stays with us. We value you visiting us time and again and would never want you to leave at any point with this existing feeling. I would love to the opportunity to connect and learn more from you about the past 2 experiences. Can you please email me at KRizzo@KalahariResorts.com so that I may have the opportunity to connect? Thank you so much for your time and your continued patronage. I do hope that I have the opportunity to connect soon. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,729 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (652)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mukwonago, Wisconsin
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

We stayed at the Kalahari for a girls weekend. The accommodations were perfect. We ate in the newer restaurant, did some swimming, and shopped at outlets nearby. The room was fairly clean, and they provided extra towels quickly when we called.
Overall, it was a fun place to stay.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank skcraig4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 21 April 2014
Sounds like an awesome girl's weekend! Loved having you and thank you so much for sharing! I hope everyone enjoyed the new Indoor/outdoor Whirlpool and Swimup bar too. Hope that we can make this a yearly tradition! Loved having you! Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slinger, Wisconsin
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

We took two teens and two pre-teens to the Kalahari the week before Easter. Our room was available immediately upon check-in (around 1:00), so we dropped off our bags and the kids hit the Theme Park. We had the Family Fun package, which included food and spa credits, theme park tickets, bowling, and breakfast for 4 every morning. The kids had a BLAST. The waterpark is great and the theme park has enough activities to keep them occupied for hours. The staff is also very courteous, professional, and friendly. A good value and a very positive experience.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank crunchygirl9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 21 April 2014
That just sounds like an amazing adventure! Thank you so much for sharing this with everyone! The Fantastic Family Getaway is a great way to make the most of a Kalahari adventure. Loved hearing that you were able to take advantage of it. Can't wait to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fond du lac, wis
Level Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 19 April 2014 via mobile

Great fun. Stayed midweek to avoid the crowds and also received a complimentary room upgrade. Ate at several of the restaurants which were also good but abit pricey for family fare but thats true of everywhere in the Dells. Overall I highly recommend

Stayed April 2014, travelled with family
Helpful?
1 Thank dwatanab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Berlin
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

Hotel is very clean. The staff are extremely helpful and very friendly. Rooms are clean and spacious. The food is great. We love the restaurant/theme park special. The real baby tiger is a wonderful addition.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ellen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 21 April 2014
I just wanted to send a little note thanking you for not only visiting us, taking a moment to share your thoughts with everyone! We very much appreciate it and certainly hasn't gone unnoticed. Thank you again and hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wisconsin
Level Contributor
78 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

We decided to come here on a Sunday night the week before Easter. We love the lobby and overall theming of this property. We also like the fact that the waterpark is all under one roof and not split up accross the hotel like some others.

Checkin was a breeze. We went down to the indoor themepark while waiting for our room. The gocarts were fun but a long line. The kids also did the ropes course and mini-golf.

The waterpark was uncrowded which was surprising considering it was near Easter. We swam Sunday night and again Monday morning. The Master Blaster was our favorite but the tube slides were fun as well. The new outdoor hot tub area was really nice and the lighting effects were a lot of fun. Staff was great.

The room was very large with lots of space. They could have used a larger table and a couple extra chairs since there was plenty of room. The bed we were on was lopsided but otherwise comfortable.

Room Tip: Most rooms are convenient to either the indoor theme park or waterpark.
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dmanwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed 16 April 2014 via mobile

This is our third trip to this resort in 3 years and we are once again very happy with the experience.
Pros:
they are constantly updating and making small changes to both the theme park and waterpark. It's nice to see reinvestment.
Overall very good customer service (one exception that I will mention in the cons).
Waterpark and theme park staff are very professional.
Strikes a great balance for a family trip: waterpark, theme park, attached movie theatre, lots of great restaurants nearby(don't eat at the resort unless you are a billionaire).
Clean and well maintained
We have now stayed in different sections of the resort on every trip and all of them have been great rooms.
Nice little shopping area near the checkout. We especially like the "fancy deserts" and the various souvenir stores.

Cons:
Parking is quite poor for the hotel sections. They need to basically double it for the sands and the villas areas.
There is an employee at the locker rental area that very badly needs to be fired. I hope that management reads this and digs into it deeper. He worked the evening of April 10 2014 and couldn't have been more abrasive and disrespectful. He was beyond ridiculous in multiple ways and was a blemish on an otherwise fantastic vacation.

Overall I recommend this place very highly and it remains our favourite family getaway destination.

Stayed April 2014
Helpful?
3 Thank jd2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 17 April 2014
We loved having you for the 3rd time! Thank you so much for visiting once again and taking a moment to share your thoughts. So great to hear that you have continually enjoyed your experiences. I would never want you to leave with a negative impression and would love the opportunity to look into your "blemish" further. Can you please email me some additional details to KRizzo@KalahariResorts.com? I can ensure you we will be researching this. Other than that, I simply enjoyed reading over all the positives. In fact, now I want a little dessert. Can't wait to see you again soon, but also connect even sooner. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kalahari Resorts & Conventions

Property: Kalahari Resorts & Conventions
Address: 1305 Kalahari Drive, Wisconsin Dells, WI 53965
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Wisconsin Dells
#4 Business Hotel in Wisconsin Dells
#12 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): ££
Number of rooms: 750
Also Known As:
Kalahari Waterpark Hotel Wisconsin Dells
Kalahari Resort Wisconsin Dells
Kalahari Hotel Wi Dells
Kalahari Wi Dells
Kalahari Waterpark Resort

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