We stayed at the Kalahari for a gymnastic meet this past weekend. Upon entering our room, we had a dirty/wet towel on the nightstand between the two beds and the floor was clearly not vacuumed. After calling the front desk to ask for housekeeping, blood was found on the bedding of one of the beds. Housekeeping was quick to come up to vacuum the room and remove the dirty towel; however, when asked about the blood on the bedding, I was told by the housekeeper that the bedding was not changed!!!!! She did change the bedding on the one with blood; however she did not on the other bed. After she left we noticed that there was some white liquid-like streaks on the window and the bathtub was filthy. That evening after enjoying the waterpark, I did go to the front desk to let them know of my concerns and was treated very rudely by the night supervisor. She asked me what I expected since housekeeping had already taken care of the bedding/vacuuming. I explained that when you are paying $300+ for a room, that you expect it to be clean, and I also expressed my sincere concern with the fact that the bedding was not changed. I left the front desk feeling worse than I did before going. The next morning a manager, Kyle, called as he had heard about our complaints and was kind enough to provide our family of 6 with indoor amusement park tickets along with an additional waterpark ticket, which we all enjoyed very much; however, I would have serious reservations about reserving at this hotel in the future do the the uncleanliness we experienced. I hope that it is not the host hotel for our gymnastics meet next year.
- Also Known As:
- Kalahari Waterpark Hotel Wisconsin Dells
- Kalahari Resort Wisconsin Dells
- Kalahari Hotel Wi Dells
- Kalahari Wi Dells
- Kalahari Waterpark Resort