Just returned from a wedding at the Kalahari's Trappers Turn last night. I don't even know where to begin with this review! I was a bit apprehensive about booking a room at this resort as another family member had an awful experience with them last winter. This resort has the rudest, most inconsiderate staff working there that you could ever encounter - and they don't care. It is quite obvious that this is a numbers and profit game to them. We had a family wedding booked at their golf course, Trappers Turn, for over a year. With everyone coming from out of town, of course the Kalahari was to be the choice hotel for the wedding guests. Transportation had been arranged to take the guests to and from the wedding from the Kalahari and a large block of rooms had been reserved for the wedding guests, as well as the wedding party, family, etc. While obviously this is a holiday weekend, one would think that when the resort has a wedding booked, some priority would be given to the guests - especially the family - of the wedding. This is NOT the case. The hotel was overbooked by 18%. 18% extra deposits taken the day the room was booked - so that a guest could be assured they had a room. When we arrived, needless to say, we could not get our room. Since we only had a 2 hour drive to go back home, we opted not to drink and just return home late. The real corker of this weekend though, was what my brother - father of the groom - went through. He arrived Friday evening with a large group of his wife's siblings and parents. (they are from out of state) He had booked a room large enough to accommodate 12 people. They were put in a nice room that was very spacious for all of them - actually too much space. With the race of all the prewedding activities that they needed to attend to, they didn't give it much thought. They spent the night and in the morning when they started to consider the room they were in, my brother was concerned that they were put in the wrong room and he didn't want to be charged more for it. (The room he booked was already very expensive.) He went down to the front desk to check in and make sure there hadn't been any mistake. The front desk attendant informed him that he had indeed been put in the wrong room - infact - they didn't have a room for him! Not only did they not have the room he had booked - he needed to return to his room, get everything packed up, and vacate the room within the hour. --EXCUSE ME???? This is the FATHER AND MOTHER OF THE GROOM WHO'S WEDDING IS BOOKED AT THIS RESORT!!
The FD attendant was rude and matter of fact about it. My brother said there was no way they could be out - they were all getting ready for the wedding. The FD person did not care and told my brother that if they didn't get out, they would have a POLICE ESCORT!!! (my brother is a happy-go-lucky guy with an overall low key demeanor) While I was angry about my room not being available, I can not BELIEVE that they were tossing out my brother and his group of 11. The Kalahari DID NOT CARE that the rooms had been booked for a very long time with the wedding. They just NEEDED THE ROOM. The staff at this resort is the WORST and RUDEST that I have ever encountered anywhere. (I have run the customer service departments and still do). The Kalahari's only concern is keeping the cash register ringing. The idea that they would overbook a hotel by 18% (while charging deposits upon booking) and send the excess guests packing is unfathomable. And to be unapologetic and threaten to call the police - - when you HAVE a reservation, you've already been checked in and in a room, and they HAVE YOUR MONEY, is a CRIME. We will NEVER return to the Kalahari, and I will make sure that I let as many people know as possible to steer clear of this resort. I rarely have bad experiences with the resorts that I have been to. The majority of my reviews on Trip Advisor are very favorable. The Kalahari DOES NOT deserve even the one star that I have given them.
- Also Known As:
- Kalahari Waterpark Hotel Wisconsin Dells
- Kalahari Resort Wisconsin Dells
- Kalahari Hotel Wi Dells
- Kalahari Wi Dells
- Kalahari Waterpark Resort