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“Nice but way overpriced.”

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Holiday Inn Express Wisconsin Dells
Ranked #24 of 73 Hotels in Wisconsin Dells
GreenLeadersBronze level
Florida
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Nice but way overpriced.”
Reviewed 18 August 2012

Ok its saturday night in the summertime but $300 bucks for a standard room? I felt violated. The property is fairly modern, rooms were clean, bed was a little firm for me. The outdoor pool and indoor pools were nice. They give you free breakfast and I have to take a minute to review that portion of the stay because it was a big factor in my choosing this property over the hundred other hotel/motels in the area. The breakfast is served in a small area off to the side of the lobby, there are maybe 12 tables of varying sizes from 2 tops to a 8 top. I think they could seat about 20-25 people in their breakfast nook. Ok now do some math and figure this hotel has 115 rooms with at least 2 people per room and you can picture what breakfast was like every morning.
So they had overflow tables by the indoor pool if you don't mind the humidity and chlorine with your eggs. They also had a couple tables setup in the game room but it still was no where near enough. Lots of people took their little styrofoam plate back to their room. The place got so packed in the morning that you had a hard time getting the food back to your table (if you could get a table). If I wasn't paying so much for the room I'd have gone out to one of the pancake places for breakfast instead. The problems with the morning breakfast are forcing me to downgrade my rating for this place.

Room Tip: Eat breakfast elsewhere.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevin12572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
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English first
New York
1 review
Reviewed 17 August 2012

My family and I stayed here last week and it was a horrible experience for us all. The lobby was clean I'll give it that. But other than that there was nothing else good about it at all. The outoor pool was freezing and the indoor pool was like bath water. The breakfast was so crowded you could barely move and by the time we got to the food there was barely any left and it was cold. My one daughter got sick with a very high fever and the chills, and the thermostat in our room couldn't allow us to get a comfortable temperature in our room for her. The maids were very rude. They didn't clean our room until 3oclock everyday we were there. They were very pissed when we confronted them and were cursing us under their breathe as they walked away. The value is very good either. Don't stay there!

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haley Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WisDellsHiexGM, Manager at Holiday Inn Express Wisconsin Dells, responded to this review, 20 August 2012
First off I just want to give you our most sincere apologies for the issues you experienced during your time here at the Holiday Inn Express in Wisconsin Dells. We encourage feedback both positive and negative to constantly better the property and your review has brought to light some things we need to work on. I can promise you that we will better the hotel so this doesn't happen again! I have printed off your review and have covered it with our Maintenance team as they are in charge of the pools and our housekeeping manager who over sees that department so we can be sure to rectify the above stated issues so no other guest feels this way when leaving. The seating area in our breakfast area is our biggest obstacle here at the property and we are still trying to figure out a better method to serve guest as 100% satisfaction is what we strive for in every department. I hope you are willing to give us another chance when you are in town so we can prove ourselves to you that these are not reoccurring issues. My office door is always open so next time feel free to stop in so we can discuss any negative or positive things you see here at this property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merrill
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 August 2012

For those of you who read my past review "Disgusting", you will be surprised to know I decided to try this hotel again. This time I asked for a lobby floor or 3rd floor room. It was clean and updated compared to the rooms on the bottom(main level). The kids loved the two pools, they have the indoor and outdoor, each containing a water slide. For smaller kids, there was a shallow area in both pools and smaller slides. Very accomodating for parents! The price was very decent to stay on a Sunday night, as long as you book ahead. I was very happy with the front desk at check in, very polite and accomodating. The breakfast was good, they had a lot of choices and it was hot and fresh. I would definitely stay again, but only on the 3rd floor, less noise up there:)

Room Tip: Ask for a 3rd floor room.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davenport
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2012

This is the 3rd time our family staying in this hotel, convenient location to all the major water parks and same good service. Clean rooms, good size whirlpool, plus indoor/outdoor swimming pools. Breakfasts have good choices and they even extended hours on a weekday morning (supposed to close at 9am) because people came in late. They continued to put out hot stuffs. Another nice thing is they offer complimentary discounts to major water parks and other attractions so don't forget to ask. Will definitely come back again in the fall.

Stayed August 2012, travelled with family
Helpful?
1 Thank pickygirl28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 August 2012

Nice, reasonable, clean place to stay if you are not going to Dells just for water parks. Didn't want to pay twice as much for a water park we would only use in evening, as we wanted to take in the many natural sites. Pool still had nice area for kids. Breakfast pleased everyone. Saved us time & money as we didn't have to go out to eat every morning. Close to everything, but far enough away to be out of the traffic. Will definitely stay there again. Only advice, bring beach towels, pool towels are way too small!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scout_Mom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy Hook CT
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 August 2012

We stayed the last few days of July 2012 and were less than overwhelmed the breakfast was abundant but mediocre we did not use the pool but it seemed nice enough, The staff was pleasant, the room was barely adequate the TV was almost antique the a/c was controlled by a wall thermostat that only went up to 72 and it was either too cold in the room at night or you had to shut off the A/C altogether and then wake up sweating until you turned it back on again. The bathroom was very small with a petite toilet if you are a person of size it is almost unbearable to use; I could not imagine staying in this room for more than a couple of days max.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guysair11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wisconsin Dells, responded to this review, 16 August 2012
Dear guysair11,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We are delighted to read your kind comments regarding our staff. I am very sorry to hear about the troubles you encountered during your stay. Please accept my apologies for the unusual condition of the air conditioner and the bathroom. We don't want any guest inconvenienced and rest assured we are doing our best to address this problem.

We do hope we will have the opportunity to welcome you back to our hotel in the near future, and hopefully on such occasion we can start to rebuild your faith in our hotel.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
Reviewed 31 July 2012 via mobile

This hotel would be above average, particularly in the pool area, if located anywhere else. Unfortunately, if you have kids you will likely drive past a multitude of amazing watermarks on the way. This hotel would be ideal for very young children, or adults.... kids 7 and up may complain after seeing the surrounding area. Wisconsin Dells is really a "Vegas" for kids.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Wisconsin Dells

Property: Holiday Inn Express Wisconsin Dells
Address: 1033 Wisconsin Dells Parkway, Wisconsin Dells, WI 53965-9803
Phone Number:
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wisconsin Dells
#4 Green Hotel in Wisconsin Dells
#15 Romantic Hotel in Wisconsin Dells
#25 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Wisconsin Dells 3*
Number of rooms: 113
Official Description (provided by the hotel):
Wisconsin Dells Hotel Near Popular Attractions The Holiday Inn Express Hotel and Suites in Wisconsin Dells is at the heart of the 'Waterpark Capital of the World.' Located off I-90 at Exit 92, this Wisconsin Dells hotel is less than a mile from major attractions like the Original Wisconsin Ducks, Noah's Ark Water Park and Mt. Olympus Water & Theme Park. Nature lovers staying in our Wisconsin Dells hotel will have easy access to the unique natural beauty of the Dells of the Wisconsin River; our hotel is also four miles from Mirror Lake State Park and 16 miles from Devil's Lake State Park. For more fun indoors, there is a 24-hour shuttle to the nearby Ho-Chunk Casino. Business travelers appreciate our convenient location near I-90/94 and I-39, keeping them connected to nearby cities. We're only four miles away from the businesses of historic downtown Wisconsin Dells, and our hotel is within 11 miles of companies such as Flambeau, Inc. and Seneca Foods. Lodging in our Wisconsin Dells hotel also allows you to utilize the services of our 24-hour Business Center. During your stay in our Wisconsin Dells hotel, be sure to take advantage of our free high-speed Internet access. We help you keep your usual routine by offering a complimentary hot breakfast, a Fitness Center and copy and print services in the Business Center. Book your reservation now for our hotel near Wisconsin Dells attractions and start planning your trip today! ... more   less 
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Also Known As:
Holiday Inn Express Wisconsin Dells Hotel Wisconsin Dells
Holiday Inn Wisconsin Dells
Wisconsin Dells Holiday Inn

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