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“Unhelpful, unfriendly and terrible musty odor”

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Holiday Inn Express Wisconsin Dells
Ranked #26 of 75 Hotels in Wisconsin Dells
GreenLeadersBronze level
Reviewed 18 September 2012 via mobile

We stayed here three years ago and we had a great stay at that time. 

The room had a musty wet odor,  probably from the previous guests running around from the pool to the room.  We should have mentioned it at the front desk but the person at the front wasn’t very friendly or approachable at all and we were just there for one night that we didn’t bother. We should have complained.
 
I’ll probably won’t stay here again with such a unhelpful  and unfriendly person that represented this hotel and the wet odor in the room. 

Tons of hotel in the area to consider next time we're at the Dells.

  • Stayed: August 2012
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Thank Anoini2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WisDellsHiexGM, Manager at Holiday Inn Express Wisconsin Dells, responded to this reviewResponded 19 September 2012

Im glad to hear the time before this you really enjoyed your stay. It does sadden us to learn that this most recent stay was less enjoyable. We take pride in being a friendly family oriented hotel and the above comments are a really big deal to us. I can assure you I will cover this with the staff to ensure that this isnt a reoccurring issue. It is the hospitality promise to make sure everything with your stay is enjoyable. There should never be a time where you dont feel comfortable expressing how you feel to any of our staff. If something is wrong we promise to make that part right. Next time you are in town I am hoping you will give us another chance and see that we do take your comments to heart. If you would like to discuss this in more detail please feel free to give me a call at 608-253-3000 ext 400.

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337 - 343 of 504 reviews

Reviewed 18 September 2012

We stayed on the 1st floor which was nice and conveint, but our room had an odor that was hard to get passed. Even though it was posted as a non-smoking room we could smell smoke and a sour smell in the bathroom. Behind the front door had not been cleaned in years, it was VERY dusty and dirty. The room was our complaint. The breakfast was good and the area was nice and clean, I think they need to focus on the presentation of their rooms though.

Room Tip: Try a different floor maybe.
See more room tips
  • Stayed: September 2012, travelled with family
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Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2012

My family and I didn't want to spend the money to stay at one of the big resorts in Wisconsin Dells and thought the Holiday Inn Express really provided a bang for the buck. The hotel is clean and well run, the bathrooms are small, but nice, and the indoor/outdoor pool with a body slide and waterfall is just great. Throw in the free breakfast buffet at a price slightly over $120 a night and this place really hits the spot. I would highly recommend any budget conscious travelers stay here.

  • Stayed: August 2012, travelled with family
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Thank stuartled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2012

Our family arrived earlier in the day than scheduled check in, but the front desk person upgraded our room so we could check in right away and get going to Noah's Ark. The stay was an AWESOME value! The room, tickets to Noah's Ark, free breakfast, free wi-fi and an indoor/outdoor water park pool area!

Parking was easy and the room was very clean and adequate including a microwave and refrigerator. The bed was very comfortable and the hotel was quiet. The breakfast had a nice variety of cinnamon rolls, bagels, yogurt, cold cereal etc. The best part was the pool area!! Our 2.5 year LOVED it!! Very large area with a few smaller slides and a bigger slide, both inside and outside. The pools were very nicely heated and comfortable!

We will definitely be staying here again!

  • Stayed: August 2012, travelled with family
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Thank WausauMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2012

We stayed for 2 nights and our room was on the 2nd floor. We only paid $99 night through Hotwire and felt at that price this was a terrific value considering the location, free breakfast, free Internet and indoor pool. Parking was easy and we always found a close spot next to an entrance. Our room was clean with basic amenities and everything worked well. Since we were on the 2nd floor we would get our food and bring it back to the room. The food was decent with a decent variety of hot and cold food. They had fresh baked cookies in the evening. We didn't try the outdoor pool and never saw anyone in it but the indoor pool was nice and never crowded. All in all we were very satisfied and felt it was a good value for what we paid.

  • Stayed: August 2012, travelled as a couple
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Thank itravelhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2012

The rooms were clean. I'm not sure what others are referring to, we were able to control the temperature in our room just fine. Maybe some rooms are more outdated than others? The breakfast was average. Very small selection but for a free breakfast, it wasn't horrible. The breakfast area was very full everyday but there is overflow space in the game room. No one else seemed to know this so we enjoyed a peaceful breakfast alone overlooking the pool.
The outdoor pool NEEDS to be heated!!! I saw more than a dozen people jump in and then right out and go into the inside pool on a beautiful, hot day. What a waste of a nice pool.
Overall it was a nice, clean hotel with good amenities. It's not a 5 star hotel so don't go there expecting that. We found the staff to be helpful and friendly. The hallways and breakfast area were always very clean with decent coffee available at all hours.

  • Stayed: August 2012, travelled with family
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Thank looking4sun09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012

Pros: priced about average, staff was very good. Nice indoor/outdoor pool for kids Good location.

Cons: Very old, dated hotel. Beds are not good at all. Very loud hotel, doors slam very hard and make walls shake every time someone a few doors down from you goes in/out. thin walls, and when people walk halls or room over you, you hear and feel every step.

Staff was good enough to move me to a different room further away from lobby, but it was still very noisy.

  • Stayed: August 2012, travelled on business
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2  Thank Midwestbiztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Wisconsin Dells

Address: 1033 Wisconsin Dells Parkway, Wisconsin Dells, WI 53965-9803
Phone Number:
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wisconsin Dells
#4 Green Hotel in Wisconsin Dells
#15 Romantic Hotel in Wisconsin Dells
#25 Family Hotel in Wisconsin Dells
Price Range: £72 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Wisconsin Dells 3*
Number of rooms: 113
Official Description (provided by the hotel):
Wisconsin Dells Hotel Near Popular Attractions The Holiday Inn Express Hotel and Suites in Wisconsin Dells is at the heart of the 'Waterpark Capital of the World.' Located off I-90 at Exit 92, this Wisconsin Dells hotel is less than a mile from major attractions like the Original Wisconsin Ducks, Noah's Ark Water Park and Mt. Olympus Water & Theme Park. Nature lovers staying in our Wisconsin Dells hotel will have easy access to the unique natural beauty of the Dells of the Wisconsin River; our hotel is also four miles from Mirror Lake State Park and 16 miles from Devil's Lake State Park. For more fun indoors, there is a 24-hour shuttle to the nearby Ho-Chunk Casino. Business travelers appreciate our convenient location near I-90/94 and I-39, keeping them connected to nearby cities. We're only four miles away from the businesses of historic downtown Wisconsin Dells, and our hotel is within 11 miles of companies such as Flambeau, Inc. and Seneca Foods. Lodging in our Wisconsin Dells hotel also allows you to utilize the services of our 24-hour Business Center. During your stay in our Wisconsin Dells hotel, be sure to take advantage of our free high-speed Internet access. We help you keep your usual routine by offering a complimentary hot breakfast, a Fitness Center and copy and print services in the Business Center. Book your reservation now for our hotel near Wisconsin Dells attractions and start planning your trip today! ... more   less 
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Also Known As:
Holiday Inn Express Wisconsin Dells Hotel Wisconsin Dells
Holiday Inn Wisconsin Dells
Wisconsin Dells Holiday Inn

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