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“poor service from staff- lost group booking”
Review of Meadowbrook Resort

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Meadowbrook Resort
Ranked #42 of 74 Hotels in Wisconsin Dells
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“poor service from staff- lost group booking”
Reviewed 7 October 2013

I called to group sales information and the rep said she was going to send a proposal to me. I called a week later after I did not receive the email from her. I called and she was out for the week and then called the following week. No one in the office was able to help with my request. After two weeks and 2 calls they just lost a group coming to their resort. I am glad they have SO Many groups coming there that no one can do their job and take care of their customers. I would not recommend this resort- poor customer service !!!!

  • Stayed October 2013, travelled with friends
    • Service
Helpful?
1 Thank joan q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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205 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Apple Valley, Minnesota
Level 6 Contributor
171 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 29 August 2013

We stayed at Meadowbrook the last week in August and we enjoyed the resort. The indoor and outdoor pools seem to be geared more for young children, but the ultimate water park package we purchased, which allowed us access to Chula Vista, Mt. Olympus & Noah's Ark was a great deal that made the trip worthwhile.

The rooms were spacious and well maintained and the staff was always very courteous. I also enjoyed the location, which was 5 minutes away from most major attractions in the Dells. One complaint is the Internet access. To be blunt, it was terrible and needs to be upgraded.

One the whole, a very nice place to stay and an excellent value.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markabaddon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kaufman, texas
Level 6 Contributor
93 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 August 2013 via mobile

The resort was conveniently located close to Chula Vista waterpark. It was easy to check in and out. No frills at this place but it was clean. Nightly bonfires with s'mores were fun. Please get wih the times and have good wi FI service in all rooms!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelhuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois, United States
Level 4 Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 August 2013

This is a great place for families with small children. The indoor and outdoor pools are more than enough for toddlers and the heated outdoor pool is well maintained. The grounds seems to be in the process of being updated and the place is looking great. They have plenty of fire pits around the property, they even add kindling to them every day and leave a stack of fire wood for you. There are grills all over the property for you to use. The rooms are pretty spacious, but are showing their age a bit. They have added brand new LCD TV's and DVD players to the rooms and now have WIFI in the lobby. It is amazingly quiet at night, and our son loved sitting by the fire roasting marshmallows. We will be back next year.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carlos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterford, Wisconsin
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2013

We spent two nights in a 2 bedroom suite. It was clean. It was spacious. It was private. It was looking its age. The full kitchen area (mini-fridge, toaster, microwave---dishes, pans, towels--etc AWESOME) The resort is perfect for a family with young children. The indoor pool area and outdoor play area is geared toward very young children. The outdoor pool is for larger and older folks. The resort offers a variety of games---volleyball, tetherball, table tennis, horseshoes. Unfortunately the balls etc need to be checked out at the front desk---and past guests had not bothered to return them. Overall it was a very nice place to stay.

Stayed August 2013, travelled with family
Helpful?
2 Thank Lisalovesagoodhotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rock Island
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2013

We had a baseball team needing last minute accommodations and were thrilled that Meadowbrook was able to make room for us in their Ponderosa outbuilding as well as match the pricing to the BW in town so that it was affordable for us. Great setup for the team to be able to grill out meals together and hang out on covered deck, space for kids to play whiffle ball, and outdoor pool was within eye sight and a good size for 10 yr old boys to play together. Rooms were clean, bed comfortable, and the party policy wasn't strictly enforced - maybe because we had the full building to ourselves??? Regardless, we were grateful that we were able to hang out without being harassed by the security they had onsite.

Drawbacks: 1) hot water seemed to be a premium in the Ponderosa facility (several families discussed only warm water - I must have been lucky because I always had hot showers). 2) The first day, housekeeping didn't shut one of the rooms and the door was wide open - luckily nothing was stolen - but the front desk person didn't care too much that it had happened - 3) the marshmallow roasting sticks were expensive - one should be included with the bucket price.

For what we needed, this place was perfect. When passing several motels in the Dells, we were grateful we called Meadowbrook Resorts our home for the 5 days. If we had paid full price for the rooms, I might not have believed it to be a great value, but working with the group the way they did was great!

Room Tip: If traveling with a group, the Ponderosa was an ideal location! Close to the lodge/pool and ameniti...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Inga H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Streamwood, Illinois
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 June 2013

We had a rough start at first but thanks to housekeeping the visit ended up better then expected. At registration they allowed us in our room before 4. We noticed the beds were not made and went to the front desk to inquire about sheets. We were told we would have to purchase them. Rather than do that, we made the beds with the existing bedding that we did not know was dirty. A half hour later we received a knock on the door, it was housekeeping asking what we were doing in the room. We all had a good laugh and found out we didn't have to buy sheets and make our beds. The place is extremely clean however when you make inquiries about a future stay, I was told the price changes on a daily basis. I have never heard of this before and found the front desk to be of no help. Also, the $.30.00 coupon mentioned in their ad for returning to Meadowbrook is not good from Memorial Day to Labor Day next year. When I asked if it could be extended, I was told there is plenty to do during winter and spring. I found this to be misleading as for my family there isn't much to do in winter or spring.

Room Tip: Higher floors have less noise and if you are looking for a room with some space, the Lumberjack room...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Meadowbrook Resort

Property: Meadowbrook Resort
Address: 1533 River Rd, Wisconsin Dells, WI 53965-9002
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 74 Hotels in Wisconsin Dells
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Meadowbrook Resort 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Meadowbrook Hotel Wisconsin Dells
Meadowbrook Wisconsin Dells

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