This past weekend i stayed at the Skyline for a girls weekend and friday night went as planned, but on saturday night while we were getting ready for a night on the town my friend saw something crawling on the bed. She killed it and after looking at it we knew exactly what it was: a bed bug!(the pesky little creatures that bite and can hitch a ride home with you and can infest your house.) After the initial awe wore off, we decided to go to the front desk and speak with the manager.
We walked into the front office and asked for the manger, thats when we met Michelle. My friend greeted her and told her what we had found and said we were disgusted. Immediately, Michelle became very short with us and said, "I think you better pack your things and leave!" Um what?! Why must we up root ourselves and move??? My friend ask how we were going to be compensated and Michelle said if we left and never came back we could have the money back for saturday, but if we decided to stay(in the same room) she would only discount our room $25! Really!?! what kind of management is this??? That's when things got a little tense and she ended up cursing at us because we became angry over the fact that we were either going to have to find somewhere else to sleep for the night or sleep with the bugs!! That's when Michelle found it necessary to alert the police. Michelle told them that we were being disorderly, well i think that would be a normal reaction to being told to leave after we had been wronged.
the police officer was very nice and even tried to help us look for another place to stay. Being it was on a satruday there were no vacancies anywhere in the dells area.
so because of Michelle and her poor managerment we were forced to cut our trip short and head for home (3 hours away). on the way home we read all of the reviews about the skyline (which we should of done before we booked) and i could not believe how many are about Michelle and her poor managerment skills or lack there totally of. i have never met a manager that didnt want to hear about it and blames it on the customer without even a thought
- Official Description (provided by the hotel):
- WE LOCATED DIRECTLY ACROSS FROM MT.OLYMPUS, Situated on a quiet hilltop exactly in the center of the main strip in Wisconsin Dells! Here are just some reasons why Skyline Hotel & Suites is the best value in town:*Chula Vista Waterparks are included for everyone, everyday + day of checkout. *A delicious expanded CONTINENTAL BREAKFAST IS SERVED EVERY MORNING with Hot Waffle Bar, scrambled eggs + 10 other items. *Every room receives a WIS DELLS FUN CARD *Best Location- Leave your car and walk to Mt.Olympus(save $10 daily parking fee) Yeah we're that close! *Skyline Hotel & Suites features 89 rooms, 5400 sq.ft. Indoor Water Activity Area with slides for the kids, mini-suites that sleep 6, micro-fridges, relaxing sundeck overlooking outdoor pools and great views of the main strip!Top-notch amenities for the whole family and friendly, professional service provide a warm welcoming atmosphere. Come and discover what it means when we say "Where Our Family Takes Care Of Yours" ... more less
- Reservation Options:
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- Also Known As:
- Skyline Hotel And Suites
- Skyline Wisconsin Dells