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“clean up after yourselves and get ready for other guests”

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Wintergreen Resort & Conference Center
Ranked #20 of 73 Hotels in Wisconsin Dells
Certificate of Excellence
highland, wi
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“clean up after yourselves and get ready for other guests”
Reviewed 28 June 2013

Remote for t.v. was not next to tv but behind lamp table with some fries. Bathroom had a basket were they keeping sugar in - full of used tea bags and used sugar packets. So beside the cleaning crew doing a bad job, the rest of the motel was great. Ranging from the pool to the hot tub in the king rooms. I hope you all have a good time no matter where you stay in the Dells.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KEVIN P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Director of Sales at Wintergreen Resort & Conference Center, responded to this review, 2 August 2013
Thank you, for choosing to stay with us at the Wintergreen Resort. Your comments and concerns are very important to us. We have passed the housekeeping issues onto our housekeeping manager to help her and her staff to always be on top of the cleanliness of the rooms. The management team and owner have worked on a way to improve the sugar packet and tea bag packets by purchasing all in one plastic prebagged coffee service items, that will be easier to spot when they have been used. We are always looking for ways to improve our service. We hope you will visit us again to enjoy our pools and one of our whirlpool suites again. Thank you!

Shirley Lewandowski
Sales Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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633 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • Any
English first
illinois
Level Contributor
4 reviews
Reviewed 25 June 2013

Today, I stayed here with my mother. We'd never been here before but plan to come back. The one-star reviews seem to be from either competitors or super finnicky people. First off, the service is great. The receptionists were super friendly, and checking in was no fuss whatsoever. Someone said it was bad, but I honestly got smiles and advice from all the workers. The water area is great. There is an indoor pool with a basketball hoop, an indoor hot tub, and an indoor kid area. They have all of this outside as well. There were two lifeguards by the kid slide outside. The rooms are so beautiful. They come with an additional sink by the refrigerator and microwave that seems to be for cooking. What I like the most is the quiet. We just stayed two nights at the Wilderness, which I loved, but it was nice to have some peace and quiet for a change. This is perfect for couples, I even saw a sign for a romance package. Super cute looking :) Also, the tanger outlet malls are just across, a minute walk away. Its so nice to not have to cross any roads to get there! Also, there are restaurants in this immediate area (Starbucks, subway, mcdonald's, taco bell, burger king) and a gas station. The parking lot is nice because it isn't crowded and is placed right up against the building, so there isn't a lot of walking! The rooms have balconies, there is a grille on site, and there is a roof with tables.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CassieXOXO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Manager at Wintergreen Resort & Conference Center, responded to this review, 7 September 2013
The staff at the Wintergreen Resort is so happy that you noticed all the aspects of our business, we try so hard to succeed in. The indoor and outdoor pool areas are excellent for relaxing or cooling off during the hot days during the summer. The 100ft slide outside does require two lifeguards to be attending to it and it is a hoot for all ages. All rooms are equipt with a microwave, mini-fridge, coffeemaker, blow dryer, iron and ironing board along with new flat screen tvs. New furniture was also added a few months ago giving the rooms a new fresh look. There are whirlpool rooms on site, so if you do bring your spouse, you can ask for this room and order the romance package for a nice night in together. Again, we appreciate your kind words on our hotel. We're so glad you'll be joining us again.
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Mukwonago, Wisconsin, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 June 2013

We went in August 2012. Our entire team booked rooms. The rooms were run down. The beds were the most uncomfortable thing ever. There was this horrible smell of sewer. Several left the hotel after the first night and went elsewhere. I tried to call the front desk and they never answered. I had to walk across the whole facility to go to the front desk. The restaurant food was not good and overpriced. We booked at a different hotel for the tournament this year.

  • Stayed August 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Director of Sales at Wintergreen Resort & Conference Center, responded to this review, 2 August 2013
Thank you, for your comments and concerns. We are sorry your stay with us was uncomfortable. It is very important to the Wintergreen to follow up on all of our guests concerns. As I noticed by your email name where your team was from, I did look into your information. I did notice only one guest had checked out early from your entire team and we received no comments or concerns at checkout or during the stay that was brought to our attention at the time. We host hundreds of teams year around who enjoy our property and it's important that we make all or our teams stay an enjoyable one. We will pass all of your concerns onto our staff to work on improving our customer service. The Wintergreen has updated with all new beds, mattresses, and furniture and is alway working to improve our guest's needs. I hope you will give Wintergreen Resort another try in the future.

Shirley Lewandowski
Sales Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duluth, Minnesota, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 June 2013

The hotel was dirty and needed lots of maintenance. The water slides had some rope railings and they were full of green slim. The gate to the water slide was broken and the workers had to carry it back and forth to open and close the slide. The pool had stuff floating in it. ( diaper linings) There was also a lot of rust stains in the pool area and chipped paint. The rooms smelt musty. The service was also poor and messed up billing We also tried their restaurant and our waitress was not a happy worker. Overall, we were not happy at all with this hotel and will not go back. We didn't complain and just got though the stay. I wouldn't recommend this hotel.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Crystal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pacifc Northwest
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 June 2013

This was the hotel my sister and future husband selected for the reception after their off-site wedding. Just about all of the attendees traveled at least three hours for this event, a few of us much more.

A girlfriend scouted out the hotels in the area earlier and decided against this one due to the guest room she was shown smelled musty to her -- coming from a gal who can't smell, I took notice. But stayed there anyway out of convenience of being where parents and the bridal party were at.

When we first arrived, what struck me was the smell in the lobby. It was a combination of hot humid chlorinated water with old man who needs a bath smell. Absolutely gross -- thinking it was the men in the lobby I gave it the benefit of a doubt. Until the next morning. It was the smell of the lobby.

The room was your average room. Two beds, table, tv with more channels listed than available, frig, microwave, sink area separate from the tub & toilet. I didn't notice this in my room, but other guests in for the wedding had their mattresses wrapped in plastic. Creating a noisy hot experience for them. For me, the air conditioning never got control of the humidity or heat for my liking. I chalked it up to not being used to that weather anymore.

The hotel knew that many of us were there for the wedding but yet spread us out all over the place. Many had rooms facing the pool area so they could congregate there at all hours and the rest of us were sprinkled on the other floor or wing. I thought it would make more sense for them to keep all of us together for noise reduction at times.

I never used the indoor pool since they did not keep it open for the wedding party like they originally said -- after 16 hours up & running, a dunk in the pool would have been really really nice. Those friends who got a whirlpool/spa room had mixed reviews -- some had no issues, one had a faucet that would never fill in his lifetime and the other didn't have hot water.

The night of the reception, we were all outside talking since so many of us haven't seen each other in years, the manager came out to tell us that we were being loud and to relocate to the bar. Well, that bartender is in the wrong occupation -- he completely lacked customer service skills. It was like he purposely made wrong/bad drinks, made the customers pay for those and the corrected ones. He was rude, gave us a hand out about what would get us arrested or ticketed that pertained to a car event that weekend (we were all part of the wedding and not driving) and when it was time for the bar to close he turned on the lights and said the police were across the street. He was a complete nut-job. On a better note, the previous night's bartender was a gem! Personable, friendly, sharing, sincere --- a great guy.

When were leaving, the hotel said that they were beginning a remodel. Furniture was beginning to be removed and a makeover starting.

Like the title says -- there are many other places to try. This one sits next to Great wolf Lodge, the outlet malls, a bowling alley, Starbucks, McDonalds, easy access to I-94, close to the casino.

I doubt I will be back in the Dells anytime soon and if I am, I will stay elsewhere.

Room Tip: There wasn't any difference between the Honeymoon suite and a one bedroom w/whirlpool -- the one...
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patticakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin, United States
1 review
Reviewed 12 June 2013

This was our 5th trip to the Dells with our granddaughters and the first stay here. This hotel had everything we needed to entertain them and more. Extremely clean facility, rooms, pools and the very friendly and knowledgeable staff made our stay most enjoyable. If you don't want the hassle of the Big Name resorts or the prices they ask... the Wintergreen Resort is the place for your family. We also spent a day at Mt. Olympus, but didn't have to stay at one of their resorts. The location to Tanger Outlet Mall and Knuckleheads entertainment center, both within walking distance, are an added bonus to staying at this resort. We will definitely be planning a return trip. Thanks again for making our mini vacation one to remember.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Manager at Wintergreen Resort & Conference Center, responded to this review, 7 September 2013
We are so happy you enjoyed your stay with us. We are very convenient to many of the area attractions and (as stated) walking distance to Tanger Outlet Mall, Knuckleheads, Buffalo Phils and many other places to grab a bite to eat. We're glad you were also able to take advantage of our discounts we have to offer. Cleanliness and customer service are definitely what we pride ourselves in and we're glad you noticed these from us. We can't wait to have you back next year! Bring more of your family next time!
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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 June 2013 via mobile

This was much better than the last Wisconsin Dells stay at the Village rooms at Mt. Olympus. This hotel didn't make any big promises and offered a clean room at a great value. The sliding glass doo going out to a room side deck was great for a standard room. All staff spoke English and seemed to be local the wintergreen is not affiliated with the big resorts but they are giving you a clean room quiet stay and a great value. If you have to drive to the water park at Mt. Olympus anyway you mind as well stay at a motel or resort just down the street you will be glad you did. Ask the motel if they are affiliated or not. Only drawback is no online booking. Big smile on my daughters face and saved about $180.00 at the wintergreen.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colemichaels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Manager at Wintergreen Resort & Conference Center, responded to this review, 7 September 2013
Thank you so much for your positive comment on our resort; we greatly appreciate it. We do have many coupons we can offer during the summer months along with discounts to many of the area attractions. The staff as a whole will do whatever we can to help our guests have the best vacation and stay possible. I also thoroughly enjoy the sliding door leading to the outdoor pools. This is an excellent feature to ask about when making a reservation (especially during the summer months!) Thank you again.
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Additional Information about Wintergreen Resort & Conference Center

Property: Wintergreen Resort & Conference Center
Address: 100 Gasser Road, Wisconsin Dells, WI 53965
Phone Number:
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Wisconsin Dells
#27 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Wintergreen Resort & Conference Center 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite.  If  searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more   less 
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Also Known As:
Wintergreen Resort And Conference Center
Wintergreen Wisconsin Dells
Wintergreen Resort Wisconsin Dells

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