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“Great Stay - Friendly People - Nice Rooms” 5 of 5 bubbles
Review of Wintergreen Resort & Conference Center

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Wintergreen Resort & Conference Center
Ranked #19 of 72 Hotels in Wisconsin Dells
Certificate of Excellence
Germantown, Wisconsin
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Stay - Friendly People - Nice Rooms”
5 of 5 bubbles Reviewed 5 May 2014

We have stayed there several times and always had great service. They go out of their way to help you. Rooms were clean and updated. I always tell people that "yes they can afford to the Dells if they stay at the Wintergreen" Our kids were 10 and 11 and enjoyed the pool area. Those that were not swimming could just sit and watch. Close to restaurants, entertainment and shopping, which you can walk to. If you want a place to hang out with family, this is the place. If you want to go to a bigger water park, stay here and they give you passes to use. This is a nice place to come back to after a hectic day and just relax. Looking forward to my next stay!

Room Tip: They have large rooms to accommodate large families
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 8 July 2014
Thanks Carol! We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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622 reviews from our community

Traveller rating
    291
    157
    64
    49
    61
See reviews for
305
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • Any
English first
Milwaukee
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

My family had a really enjoyable time at the Wintergreen. The pool and kids pool is perfect for a little getaway. The front desk staff were very helpful and friendly. We have stayed here a few times. We like the close proximity to the mall and restaurants. It is close enough to downtown by a short car ride. They have a an outdoor water area that is perfect for families looking for outdoor water fun without the chaos of some of the mega water resorts.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank oceantiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 8 July 2014
Thanks for coming to see us! We are so glad you enjoyed your stay. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Creek, Wisconsin
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 19 April 2014

The meals we had there were well done and staff did a good job. Bar was not properly staffed with personnel or supplies. The hotel rooms are clean and comfortable. It is not easy to get from one side of the hotel to the other.

Room Tip: If you have issues with walking long distances ask for room on first floor. Second floor is split an...
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  • Stayed March 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jobiemom13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 8 July 2014
We are glad you liked the hotel. It is true that it's a little spread out to accommodate our conference rooms, restaurant and indoor and outdoor pool areas. We hope you'll come and see us again. When making your reservation please make sure to mention that you would like to be close to everything so we can try to save you a little walking. Thanks and we hope to see you again soon!
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Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

The Wintergreen Resort & Conference Center looks like it came straight out of the late seventies. With halls that actually smell like Wintergreen mint, there is the cozy charm of a small B&B inside this sizable resort. This is a place perfect for families. Located away from the hustle and bustle of the main strips of the Dells, it is set next to a great family friendly restaurant/amusement park/bowling alley. It is also extremely close to the outlet mall. A short drive gets you to all the old school main street attractions and the resort welcomes you back with a great indoor and outdoor pool for the kids and adults alike. It is a place where we will stay, more than likely, every time we have a family reunion in the Dells.

Room Tip: They have two room suites which are exceptional!
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JosephPDGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 8 July 2014
Thank you for that wonderful review. We are so pleased you enjoy our Victorian theme. We look forward to seeing you again real soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eau Claire, Wisconsin
Level Contributor
83 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

We stayed at the Wintergreen Resort for a business meeting and was pleasantly surprised. Being a 'high' traffic area, it was tucked in nicely, but had places within walking distance for fun and food and shopping. It's spread out, so, if not wanting to do a lot of walking, that may be an issue for you, but we didn't mind. Our lunch was catered by the Resort and as simple as it was, it was very nice and tasty and plentiful. Our room was nice, with over size bed (which was a little hard for us, and the pillows were not as comfortable), but plenty of room over all with a jacuzzi size tub-a surprise to us, as we did not ask for this type of room, and a separate sitting area. Staff was very friendly at checkin that we had, but did notice the other gal - may not as friendly and felt ''bother''. . . but hope to be back in September for our group convention!

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ddwess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 8 July 2014
We are so pleased you enjoyed our resort. Please believe that our guests are never a "bother" and we loved having you here. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin Dells, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 4 April 2014

We were greeted by a woman at the front desk (brown hair, has 2 kids and a husband, no we didn't ask about her family, but she told us). We were attending for a conference, and we wanted our room keys even though the person who had the credit card on file was not here yet. She was still 2 hours away. She then called the person, who's a professor and began yelling at her. Our professor was calm the whole time, there was another person with her and we know her very well. the front desk lady then told our professor that "she would hang up on her" and that she didn't care if we stayed with here or not. After she yelled for 10 minutes we thought we could get our room. We were wrong...
She began to vent about what a horrible life she has with her 2 kids and then how mean our professor was, but this lady was yelling our professor just listened. Couldn't get a word in with the front desk lady.
After that ordeal...you got the short version.
We went to our room, and we over heard the lady gossiping and elaborating on the story about us...we were on the second floor! She had a loud voice.
Every time we walked by she would add a new twist on the story. I sat up stairs and listened to her for a while and she was negative about everything in regards to her job and the clients she is serving. Not good customer service.
She would be gone if she worked for me.
Bring lysol for the sheets and carpets. And disinfectant for everything else.

Room Tip: Stay anywhere else, please pay $5 more and stay at Alviani (Spelled wrong) its a place thats great...
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  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank 102Nic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 4 June 2014
Dear Valued Guest,

Your feedback is important to us and we regret that your experience was negative. We do have very strict policies regarding credit cards and registration for the protection and privacy of our guests. Our staff is encouraged to go above and beyond to try to resolve any issues and accommodate our guests. We certainly do not support our employees mistreating or yelling at our guests. We would never tolerate an employee acting in such a manner, and had we been made aware of it such an act could have been grounds for dismissal. We care about our guests and that is demonstrated by our guests that return year after year. If you had requested to speak with a manager while the incident was occurring I am certain we could have come up with a way to make you more comfortable. We apologize for any unprofessional behavior on the part of our staff. If we were aware of it we certainly would have addressed it.

Our rooms are recently updated with new carpet, headboards, furniture, and flat screen tvs, and are cleaned daily. If they were found to be lacking we wish you would have reached out to us so that we could have addressed your concerns instead of finding it necessary to denigrate our facility by implying that you needed to bring Lysol.

We would love to offer you a stay again in the future so we may have the opportunity to show you how we treat our guests. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 April 2014

I stayed here for a conference. The room was lovely, spa tub in the room, a couch and desk area and an oversized bed. My room was at the end of the hall and very quiet. Food served for the conference was ok, the soups (potato one day and tortilla the other) were delicious. The temperature in the conference rooms was chilly but you can always put a jacket on.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank work2live2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 11 July 2014
We are so happy that you enjoyed your stay here! Thank you for taking the time to let us know and we hope to see you again soon for business or for pleasure.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wintergreen Resort & Conference Center

Property: Wintergreen Resort & Conference Center
Address: 100 Gasser Road, Wisconsin Dells, WI 53965
Phone Number:
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Wisconsin Dells
#27 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Wintergreen Resort & Conference Center 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite.  If  searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more   less 
Reservation Options:
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Also Known As:
Wintergreen Resort And Conference Center
Wintergreen Wisconsin Dells
Wintergreen Resort Wisconsin Dells

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