Stayed at the end of June, 2010. Room was not cleaned due to a Do Not Disturb sign being hung on the door. Clerk at night offered room for an additional night for the same rate as we had paid for past two nights, AAA rate. Claimed she would notify Manager. Talked to Manager in the morning to pay for additional night and she would not honor the agreement. Said that it is a Wisconsin State Law that they are not allowed to enter the room with the sign on door. She agreed the sign was most likely put on by kids as a prank but said that it was too bad. Said the room would be $30.00 more for a Friday night stay, if I didn't want it at that rate she was almost full someone else would. Told me that it was ten minutes to 11:00 and I had better hurry to get out.
Note: the same night as the room was ignored the a/c unit stopped working at around midnight. No one answered the phone when I called. We were considering leaving but the a/c started to work. Actually worked too well - freezing cold but we didn't want to touch the thermostat in fear it would stop again.
Had stayed at this hotel for years but not for approx. eight years. Place needs to be updated it is old and tired. You can get a better deal at another property. The Dells has plenty of rooms to choose from, keep driving past this one.
- Official Description (provided by the hotel):
- 100% smoke-free hotel that offers queen, king, family & whirlpool accommodations. 10,000 sq. ft. indoor pool area with a tropical themed kiddie pool playstation. Outdoor pool opened Memorial Day - Labor Day. Free Wi-Fi & 24-hour casino shuttle. ... more less
- Also Known As:
- New Concord Hotel Wisconsin Dells
- New Concord Wisconsin Dells