When we were arrived, we were surprised to find that the locks used old fashioned keys (not safe). The room looked nice upon arrival, even though we could not (and never did) find out how to turn on the fireplace in our room. My friend and I went to an attraction at night and came back to close our curtains, only to find out that our curtains didn't actually fit over the windows--at ground floor, anyone could've looked into our window and my friend and I, as young women, felt unsafe. The desk closes sometime before 11 and you cannot get any help if there is a problem after that. So I was up on a chair tired, trying to fix our curtain/hang a towel up. Then, as we looked around more, we were more disturbed. Yes the tub was nice but it was all cracked up the sides we saw. The next morning after going in the pool, I went to dry off. They had no pool towels. I realized that one of the ladies who had no uniform or identification on walking around was a maid. I asked for towels but she said there wouldn't be enough yet. SERIOUSLY? No towels?! Here is what needs to be done plain and simple: 1. Have staff wear a uniform. 2. Have curtains that cover windows. 3. Have extra towels on hand always. 4. Fix cracks in tub. 5. Paint the outsides of the buildings--they look old and ghetto. 6. Febreeze the front lobby--it's smelly. 7. Update lock system. 8. ALWAYS have someone there to help if there is a problem. CUSTOMER SERVICE IS EVERYTHING all of the time. I am sure that I would've had much less to complain about had they had the staff there to help when I needed it but I didn't. The staff was very helpful in the daytime and I realize that those who I spoke to could not control the problems, but they need to have help 24 hours! The bed was comfy and the tv and shower worked so we stayed and dealt with the problems. But I would not ever recommend this to anyone. If I could give it a 1 1/2 star, I would because a 1 is a brothel and they were not that but they certainly did not deserve 2 stars.
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