I don't normally rate the place's I stay. BUT this is an exception. This past weekend my family and I stayed at Sunset Bay Resort for our annual family trip (in which this place was refered to us). We made reservation's months in advance for this 'motel'. When we arrived from our 3 hour drive, we went to our rooms in the 100 section of this 'motel'. I have never been inside a room that was this dirty, there was an odor and it was unkept. The sleeper sofa was worn, the floors were not swept nor mopped, dirty tub, linen dirty and again the room had an odor. My aunt called the front desk to complain once the 'owner' came to our room (so that she could visually see what the complaint was about). She was very rude and belligerent to my aunt by clapping her hand and saying "Hello" to her in a demeaning manner, when my aunt stated she was going to call corporate. On Sunday morning, we called the front desk at 9:00a asking for more towels because we needed additional towels for a family of 15. We also stated that we needed garbage bags. We were advised that they were out of towels and the housekeeping did not come in till 9:30a. At that time we were never told check out was a 10:00a because we had previously been advised it was at 11:00a. Once housekeeping came to the room about 1030a with the towels the lady threw the garbage bags in our room and stated that we have been a problem our entire stay, is there anything else I can get you? then stormed from the door. I'm sorry that we weren't going to go long with their gameplan by staying in their substandard room they previously assigned us. If we wanted this type of treatment we could have stayed at a place called a "motel" not this so called "resort". Word of Mouth can make or break and company and I will advise anyone listening to never come to BAKER'S SUNSET BAY RESORT.
- Official Description (provided by the hotel):
- Beautiful lakeside resort in Wisconsin Dells. Open year round. Peaceful and relaxing, and just minutes from all the Dells' activities. Family owned and operated, large sandy beach, free Kayaks and rowboats, nightly bonfires with entertainment, indoor pool with water slides, outdoor pool and activity pool. Brand new Canyon Condo's sleep up to 12 people with full kitchen, fireplace and 3 bedroom and 3 bath! Many packages to choose from. Downhill ski package, Romance package, Waterpark packages are just a few. You'll enjoy your stay at Baker's Sunset Bay Resort! ... more less
- Reservation Options:
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- Also Known As:
- Baker`s Sunset Bay Hotel Wisconsin Dells
- Bakers Sunset Bay Hotel
- Hotel Bakers Sunset Bay