I called the motel after reading reviews on Trip Advisor and asked them questions. I was told they were remodeling and it would have all granite counter tops, ceramic tile, new carpet and all the wallpaper was being taken off and the walls would all be newly painted and all new furniture. Also that there was a nice pool for the kids. She said that the reviews were bogus and that if those people were so unhappy they could have left after the first night. Well when we arrived they charge the entire amount before you check in. I still tried to find another place but at that time it was impossible to find something of this size. I called 2 weeks before the stay and was told it was completely finished. When we arrived it looked run down but we thought the inside would be better. They painted over the wallpaper, the wall registers were falling off the wall and rusted. There was mold and mildew in the showers, the hall mirror was broken, a headboard was hanging over the bed and not hooked to the wall, the door knobs were falling apart, there were no lamps and half the light bulbs were missing, all the windows and mirrors were filthy, there was no lock on the patio door and more. We complained and came home from our day to find one bedroom hadn't been cleaned, there were no sheets for the sofabed and the shower had not been cleaned. The desk staff was pleasant and tried to help but we were told the cleaning people couldn't speak English and they had trouble getting them to do the work. We asked about the place not being redone and got excuses on that. The pool was 1 foot deep except at the end of a little slide where it was 3 ft 4 in!! We rented a 3 bedroom, 2 bathroom with kitchen and living area that was moldy and we ended up with 3 sick kids. After all we put up with all we could get out of a $1000 stay was a $100 credit. I wouldn't recommend this place to anyone.
- Reservation Options:
- TripAdvisor is proud to partner with Traveltool, S.L.U. and HRS so you can book your Loyalty Inn Wisconsin Dells reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Riviera Wisconsin Dells
- Riviera Suites Wisconsin Dells