It was our anniversary weekend and our "babymoon" - last chance for a romantic getaway before our first child arrives. Here is what Riviera Suties states on their website for their whirlpool suite.
Luxury Whirlpool Suite: Newly built Luxury Whirlpool Suite with Fireplace featuring 1 King Beds, Refrigerator, Microwave & 27" Flat screen TV with DVD player, Indoor Poolside. Great for families... great for couples. Sleeps 2! Connecting rooms available !!!
When we checked in, I had a bad feeling. The motel looked, well, like a cheap motel. They handed me old style keys, which I hadn't seen at a hotel/motel in awhile. Still, I had high hopes because everything was supposed to be remodeled in the building we were staying in. We get to the room and the first thing I notice is there is NOT a flat screen tv nor is there a DVD player. I had rented two movies from Blockbuster for our weekend so I immediately called the front desk. The clerk told me he'd be over in a few minutes. Over an hour later I had to call again and then finally he arrived. He took me to the room next door and said we could move to that room, which did have the advertised tv and dvd player. But if only SOME rooms have that, their room description is false. Next, I went to turn on the fireplace. Oh, but wait...it WA NOT A FIREPLACE! It was a faux fireplace - not gas. There was a cheesy light up log with a screen that created a fake looking flame. It reminded me of those aquariums you put on a baby's crib. Oh I was really mad. The ambiance wasn't romantic at all. In fact, it was downright irritating to have on. I asked the manager the next day why they don't say faux fireplace in their description and she had the nerve to tell me I didn't know how to turn it on and that it was gas. After a few minutes of arguing about this, she asked one of her staff who confirmed that "some rooms don't have gas fireplaces". WOW! So BEWARE...their room description only applies to select rooms. But you pay the same price no matter what room you get. They offered me no compensation for this inconvenience. You could stay at any other hotel/motel in the Dells for the same price and get a real gas fireplace. The only thing that was as advertised was that there was a 2 person jacuzzi. Mind you, however, that maybe the room you stay in won't even have that. To make things worse, there were no fitted sheets on the King bed so we woke up sleeping on the bare mattress. There were also only two very thin pillows for this huge king bed. The information provided in the binder was all torn up- it was missing the actual hotel info and channel guide. The towels looked dirty. The frig was barely cold and it took forever to cool the soda and water we put in. It was VERY loud. Every time the people upstair ran water we had to turn the tv volume almost all the way up and we could hear every footstep. I could just go on and on. This is a VERY TRASHY motel and I absolutely do NOT recommend it. Worst of all, the customer service is by far the worst I have ever experienced. Every year we rent a jacuzzi/fireplace suite for our anniversary and this is the only time we've been disappointed.
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- Also Known As:
- Riviera Wisconsin Dells
- Riviera Suites Wisconsin Dells