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“Trashy Motel!”

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Loyalty Inn Wisconsin Dells
Ranked #61 of 75 Hotels in Wisconsin Dells
Milwaukee
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Trashy Motel!”
Reviewed 11 February 2010

It was our anniversary weekend and our "babymoon" - last chance for a romantic getaway before our first child arrives. Here is what Riviera Suties states on their website for their whirlpool suite.

Luxury Whirlpool Suite: Newly built Luxury Whirlpool Suite with Fireplace featuring 1 King Beds, Refrigerator, Microwave & 27" Flat screen TV with DVD player, Indoor Poolside. Great for families... great for couples. Sleeps 2! Connecting rooms available !!!

When we checked in, I had a bad feeling. The motel looked, well, like a cheap motel. They handed me old style keys, which I hadn't seen at a hotel/motel in awhile. Still, I had high hopes because everything was supposed to be remodeled in the building we were staying in. We get to the room and the first thing I notice is there is NOT a flat screen tv nor is there a DVD player. I had rented two movies from Blockbuster for our weekend so I immediately called the front desk. The clerk told me he'd be over in a few minutes. Over an hour later I had to call again and then finally he arrived. He took me to the room next door and said we could move to that room, which did have the advertised tv and dvd player. But if only SOME rooms have that, their room description is false. Next, I went to turn on the fireplace. Oh, but wait...it WA NOT A FIREPLACE! It was a faux fireplace - not gas. There was a cheesy light up log with a screen that created a fake looking flame. It reminded me of those aquariums you put on a baby's crib. Oh I was really mad. The ambiance wasn't romantic at all. In fact, it was downright irritating to have on. I asked the manager the next day why they don't say faux fireplace in their description and she had the nerve to tell me I didn't know how to turn it on and that it was gas. After a few minutes of arguing about this, she asked one of her staff who confirmed that "some rooms don't have gas fireplaces". WOW! So BEWARE...their room description only applies to select rooms. But you pay the same price no matter what room you get. They offered me no compensation for this inconvenience. You could stay at any other hotel/motel in the Dells for the same price and get a real gas fireplace. The only thing that was as advertised was that there was a 2 person jacuzzi. Mind you, however, that maybe the room you stay in won't even have that. To make things worse, there were no fitted sheets on the King bed so we woke up sleeping on the bare mattress. There were also only two very thin pillows for this huge king bed. The information provided in the binder was all torn up- it was missing the actual hotel info and channel guide. The towels looked dirty. The frig was barely cold and it took forever to cool the soda and water we put in. It was VERY loud. Every time the people upstair ran water we had to turn the tv volume almost all the way up and we could hear every footstep. I could just go on and on. This is a VERY TRASHY motel and I absolutely do NOT recommend it. Worst of all, the customer service is by far the worst I have ever experienced. Every year we rent a jacuzzi/fireplace suite for our anniversary and this is the only time we've been disappointed.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank sk73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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153 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
wisconsin
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 February 2010

Checked into my Chalet suite. Bathroom had more holes than swiss cheese. Beds were lopsided and broke. The counter in the kitchen was so filthy you could feel food buildup! I asked to switch to the remodeled dbl queen room. Walked in and was instantly pissed that the staff we smoking in the pool area since the building is "smoke free" and my child is allergic to nicoteen! Got to the room and it seemed better until we layed on the beds. The mattresses felt fifty years old. As you rolled over the springs popped under you! The hot tub in the pool area had such golden yellow water it looked as though it had NEVER been changed! I asked the guy at the front desk for extra pillows and he passed me 4 pillows with no covers and 4 pillowcases. Couldn't take 2 seconds out to even put them on himself! One pillow was clearly on that was left behind from someone else and had dried blood on it and was a feather pillow. It totally went against every HIPAA law I know!

  • Stayed February 2010, travelled with family
    • Value
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Helpful?
4 Thank doubletrbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Wisconsin Dells hotels

il
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 January 2010

My friends and I arrived at the hotel and the outside looked like a dump but we were thinking that it has to look better on the inside because of the pictures online. As soon as we walked in, we checked all the rooms and we were told that the suite could fit 10 people...that was not true at all. It fit about 7 people. There was a pair of boots and a half eaten bagel in the closet of one of the bedrooms, that did not belong to us! So we figured they didn't even clean the suite before we arrived. We had to re-wash every single pillow case and sheet because of the stains. We were told that we would have cable on all of the televisions...that was false. We had to call and ask for housekeeping to come and clean our suite because it was disgusting! And all they did was re-make our beds....with the dirty linens and took out the garbage. The fire alarm went off in only 1 of the bedrooms for about 5 minutes...for no reason. And the next night there we heard what seemed to be a rat or 2 rats in 1 of the bedrooms. When we confronted the lady at the desk she said "oh that's just the squirrel that we can't get rid of." And then she said that she never heard a complaint about the squirrel which is ridiculous! She said that it was mother nature and that there was nothing she could do about it. Oh really? Are there rodents at the Hilton??? None of us slept because we were worried about the rodent getting into our belongings or biting one of us. The lady at the front desk told us that it could be worse and that we could be in the desert.......yes, she really said that! She did not give us anymore money off of our bill and she threw my friends' credit card at her and was a complete and total psycho!!! We will never go back and we will be complaining to management immediately! WHATEVER YOU DO....DO NOT STAY AT THE RIVIERA SUITES IN WISCONSIN DELLS!

  • Stayed January 2010, travelled with friends
    • Value
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Helpful?
4 Thank rivierasuitessucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 January 2010

This place false advertises on their website! It was the most vial place I've ever seen. The room rate was unacceptable by any persons standards. When we checked in they left the key in the mailbox first of all then when we got to the room it looked as though it had never been cleaned ever! There were 7 of us staying here In their " GRAND SUITE". The 1st bedroom in the closet there.was a half eatten bagel & some boots. The sheets were stained & it smelled musty. The bathroom/laundry room was like a truck stop restroom! The next bedroom had mice & the tub didn't drain. The 3rd bedroom had stains all on the sheets. On their website it was suppose to sleep 10 there wasn't enough beds to accommodate 7 people! We complained the next day to the manager & she gave a discount of 15% which was $100 off of the $710 bill! She seriously thought she did us a favor! They never came up to clean the bagel which who knows how long it was there before we even checked in . The whole hotel/motel experience at the RIVIERA SUITES is something that should NEVER be experienced by anyone They should of paid us to stay there. Had a great time snowboarding which was the reason for the trip just wish our accommodatioms lived up to what their website showed & what the woman at the front desk promised

  • Stayed January 2010, travelled with friends
    • Value
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Helpful?
6 Thank Rart317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 January 2010

Our suite was in the "old" part and had a juccuzi and fireplace and was decent for $69 a night but the suites next to the new indoor pool looked much better....to bad they didn't have any vacancy in those suites for the extra $10 I would have upgraded in a heartbeat. The hotel is located in a great area and we loved the indoor pool & whirlpool except we had to walk outside in the cold to get to it....if you go request a suite by the pool...I am not sure if screaming kids would wake you up because you are right next to the pool but I didn't see one child while I was there....The staff was super nice.....

  • Stayed November 2009, travelled as a couple
    • Value
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Helpful?
Thank outdoorfungirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 January 2010

The room was dirty and the toilet was clogged when we checked in, the tv didn't work for a whole day, the bedroom was freezing, there was no where to park and they didn't seem to shovel the stairway leading up to our room--someone could have gotten hurt! Overall, it was awful. The only nice thing about it was the "free" passes to Mt. Olympus--it gave us the opportunity to get out of the awful room for a while!

  • Stayed December 2009, travelled with friends
    • Value
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    • Rooms
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Helpful?
1 Thank WisconsinTraveler126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
1 review
Reviewed 31 December 2009

I visited Dell last week with bunch of friends and stayed at this hotel. We stayed @ Riviera and let me tell you that it was a very good stay overall. I am not sure how these guys could afford a Skiing package deal with Cascade Mountain but cost came out to be like $40 per person with the stay and that was a steal. I had great time at the hotel as well since they have brand new jacuzzi and Indoor pool that we enjoyed thru out our stay. We booked a room with 2 doubles and a sofa bed 4 Adults. Room was very clean and big enough for all of us.

I was very satisfied with my stays. They served Free Continental Breakfast and to me that’s just an add-on to us. Seeing my experience, I would love to stay in here again. I am thinking of visiting in summer time and this place is definitely in my mind next time I come around.

  • Stayed December 2009, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ram234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Loyalty Inn Wisconsin Dells

Property: Loyalty Inn Wisconsin Dells
Address: 811B Wisconsin Dells Pkwy, Wisconsin Dells, WI 53965-9725 (Formerly Riviera Suites)
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #61 of 75 Hotels in Wisconsin Dells
Hotel Class:2 star — Loyalty Inn Wisconsin Dells 2*
Number of rooms: 49
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Also Known As:
Riviera Wisconsin Dells
Riviera Suites Wisconsin Dells

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