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“Stumbled upon this jem”

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Black Hawk Motel & Suites
Ranked #1 of 73 Hotels in Wisconsin Dells
Certificate of Excellence
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Stumbled upon this jem”
Reviewed 23 June 2014

Was in town for a convention and needed a room on a Friday night. The "big" places were $250/night- no thanks! Walked into the lobby at the Black Hawk around 8pm & it was nice & clean & smelled of fresh-brewed coffee- yum! The gal behind the counter was very nice & said she had 1 room left with 2 queen beds. It was supposed to be around $120 I believe but she dropped it to $100 (I didn't need any of the water park passes you get with all the hotel stays). Checked in & had a cup of coffee- actually tasty! (Not cafeteria water!) And drove up the block to the second set of rooms (the motel has several buildings all within 1 block), pulled up in front of the room (off-street parking!) and walked into the room. The room was ample-sized, VERY clean & nice. 2 queen beds (very very comfortable!), large, nice bathroom (great shower & water pressure!!) Little fridge & microwave, coffee pot & good sized tv with a dvd player. The gal at the front counter said the wifi was free. There were enough towels, the bathroom was very clean, the A/C was nice & there were windows on both sides of the room. I was very impressed with this place and will most definitely stay there again the next time I find myself in the Dells!

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
3 Thank Danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this review, 10 July 2014
Hello Danielle, Love your review as all of us here love a great cup of coffee! Thanks so much for pulling into our place and staying with us. We are glad that you found us to be a comfortable stay with many in room extras. We appreciate you taking the time to write us a review and we hope to see you again in the near future. BTW...we'll have the coffee on for you :D
Kind regards, Brad
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Traveller tips help you choose the right room.   Room tips (313)
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English first
Iowa City, Iowa
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

Great indoor pool and nice outdoor playground for children. A great family friendly, quiet motel on a quiet street. Rooms were clean, but we were disappointed in our room service. We left about 7:45 AM and when we returned about 1:15 only the towels were changed and garbage dumped. The room had not been cleaned. The mattresses in our room were very uncomfortable.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Francis119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this review, 10 July 2014
Thank you for taking the time to write us a review and for staying with us as we very much appreciate it! We apologize that your room was not completely cleaned upon your return in the afternoon. We do have a lot of new staff this year and were this in the process of training them to not only focus on check outs, but also stay overs. Especially in your case when you leave early in the morning. Our staff has improved greatly in this area as we have now hit the peak of our summer season. Sorry to hear you didn't have a comfortable night of sleep. We do get many compliments on our beds, but realize every ones sleeping habits are different. Thank you again and have a great rest of the summer! Sincerely, Brad
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Corby, United Kingdom
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 June 2014

I visited last year from the UK and had the most amazing time staying at the Black Hawk Motel. Lovely, friendly staff and lots to do. Great indoor and outdoor pools, games room and dvd rental from the main reception. The place was really quiet too.

Room Tip: We stayed just across from the pool and it was brilliant!
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  • Stayed September 2013, travelled with family
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Helpful?
1 Thank Erin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this review, 10 July 2014
Hello Erin, So glad to hear that you enjoyed your stay with us and thank you for taking the time to write us a review. Sounds like you really enjoyed our pools and our property. We hope to see you again soon and have a wonderful rest of the summer. Sincerely, Brad
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Abu Dhabi, United Arab Emirates
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
Reviewed 22 June 2014

This is my second stay at the Black Hawk Motel -- the first time was in 2008. Upon re-reading my review from 6 years ago, I'd say that very little has changed -- both the good and the bad.

The motel is a family-run business run by the friendliest people in the industry. Big chains should send their employees here to see how to run a business. The owners alone are the reason to stay. If you have a problem, they will take care of it. If you have a question, no matter how mundane, they will answer it.

A stay at the motel also comes with free passes to both Noah's Ark and Chula Vista, which are good as long as you're staying at the motel. For a family of 4, the Noah's Ark passes were worth the same amount as the room itself. We actually hit both water parks in one day -- Chula in the morning while it rained, and Noah's Ark in the afternoon when it was sunny.

As in my last review, the rooms are cooled by old in-window A/C units, and they are LOUD. The sheets and curtains look like they came from the 50's, so if you're into a retro look, you'll love it.

I had 2 minor issues. The first was the our room smelled kind of moldy -- I told the staff and they switched us. The second is that all the rooms have lawn furniture outside, where people smoke. Both rooms on either side of us had smokers, so it was like going through a smoking gauntlet each time we came and left.

This room is #1 because it is easily the best value in the Dells, and because the staff is amazingly friendly and helpful. But I definitely wouldn't list this as #1 for room comfort and size. If these are more important for you than value and service, then I'd look elsewhere. If not, then this is the best place to stay. Having stayed in other places, I can honestly say we look forward to our return to the Black Hawk, warts and all.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smooth_Sluggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this review, 10 July 2014
Thank you so much for your review and for becoming one of our many repeat guests by staying with us again. We believe in providing a clean, comfortable room with friendly customer service at a great value and upon reading your review; I feel we accomplished this in regards to your stay with us. We still use bedspreads in our rooms and don't have coordinating drapery with a valiance and know that this is not the "style" of today. We apologize for your neighbors smoking outside their rooms. This is a hard thing to monitor or control and have thought about making non-smoking wings...however this would be difficult to do in terms of booking capability. All our rooms have thru the wall AC units and we are constantly upgrading them to more energy efficient models which are much quieter. Perhaps you had a room with a older one which had an overused compressor making it a bit louder. Thanks again for your review and have a great rest of the summer! Sincerely, Brad
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Highland, Indiana
1 review
Reviewed 21 June 2014

Second time there and still found it to be extremely clean and comfortable for the price. Kids had a good time in th h ed two pools and we were not far from the main part of the dells. This was a quiet place as well.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this review, 9 July 2014
Hi Deb! Thank you for your review and for becoming a repeat guest of the Black Hawk! We truly appreciate it and hope to have you spend your family vacation with us again next year! Sincerely, Brad
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Shelbyville, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2014

staff great pool great room great game room great laundry room life saver !!!!!!!!!! THANK YOU TO YOU AND YOUR STAFF!!!!!!!!! this is just the best way to go to the dells the water park tickets a great value BOTH PARKS ARE GREAT !!!!!!!!!!!!!!!

Room Tip: Should All be nice this is our first time but you can tell be the quality of everything it is nice
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this review, 9 July 2014
Hello Kevin, Thank you so much for your review! Glad you found us to be Perfect and booked with us and saved with our dual water park package included for all guests. We look forward to seeing you again soon! Have a great summer! Brad
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Chippewa Falls, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2014

We enjoyed our stay here for two nights. Great indoor and outdoor pool. We stayed in a cute little cottage with 3 queen size beds and a jacuzzi. The kids enjoyed it. Reasonable rates! You will save a lot of money if you stay here because it includes free Noah's ark and chula vista water park passes! We will be staying here again next year! They have a couple play areas for the kids and if you want to save money on a meal the do have grilling areas as well!

Room Tip: If you have kids I would request small cottage or joining rooms so everybody has their own space. Ra...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Telle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this review, 9 July 2014
We are happy to hear that you found us to be a Wonderful Place to Stay! Our cottages our some of our most popular rooms and they book up quickly. We look forward to accommodating you again next year and Thank You for your review! Truly, Brad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Black Hawk Motel & Suites

Property: Black Hawk Motel & Suites
Address: 720 Race St, P.O. Box 15, Wisconsin Dells, WI 53965-1612
Phone Number:
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Wisconsin Dells
#1 Family Hotel in Wisconsin Dells
#2 Business Hotel in Wisconsin Dells
#4 Best Value Hotel in Wisconsin Dells
Price Range (Based on Average Rates): £
Hotel Class:2 star — Black Hawk Motel & Suites 2*
Number of rooms: 76
Official Description (provided by the hotel):
All Rooms NOW NEWLY RENOVATED. Receive FREE Wet and Dry Parks! All guests receive FREE Waterpark pass admission to Noah's Ark - America's Largest Waterpark (Memorial Day - Labor Day) & Kalahari Indoor (dry) Theme Park (all year). Choose from 29 different room types, from budget to family, suites and whirlpools rooms, kitchenettes and vacation homes. Plush Beds, fridge, microwave, in-room coffee, hairdryer, and reserved parking for all rooms. Heated Indoor pool w/ slide & hot tub, sauna open until 11:30 pm each night. Heated outdoor pool w/ slides, 2 playgrounds, grills, coin operated laundry, and Retro Arcade w/ Billiards, Donkey Kong, Ms. Pac Man and other classic games. Located just 4 blocks from downtown Wisconsin Dells. Receive multiple coupons for area attractions and restaurants. We are family owned & operated since 1945, we look forward to accommodating you and your family! ... more   less 
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Also Known As:
Black Hawk Hotel Wisconsin Dells
Black Hawk Wisconsin Dells

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