My husband and I stayed at the Starlite Motel in 2004. We loved it. Great location and clean. I made another reservation for July 20- 23, 2006.
Because of health issues I had to cancel my reservation. Because I was never given a cancellation number, my husband called back to confirm that we did not have a reservation and would not be billed. He was cut off by the owner and hung up on.
I called back and was actually SCREAMED at by the owner. She said that she did not appreciate being called TEN TIMES and that she was busy and cleaning. Then I was cut off and hung up on. I have never been treated this way in my life. Maybe she forgets that customers are the only reason she stays in business.
I will spread the word far and wide for people to avoid this hotel after the shameful way the owner acted. NEVER GO THERE!
PS: My husband and I never complain about mildly bad service. Everyone I know will hear about this incident.
- Official Description (provided by the hotel):
- Located in the heart of downtown Wisconsin Dells, across from Bowman Park. We have 36 newly remodeled rooms. We take pride in making your visit relaxing and enjoyable. Cancellation policy: 72 hours notice on standard rooms and 5 days notice on suites. Early checkouts subject to 72 hour notice. Complimentary coffee. Non-smoking rooms available. Cable TV, Outdoor heated pool, air conditioning/electric heat, adjoining rooms/family suites, queen/king size beds, jacuzzi rooms, free ice. Check in: 2:00 pm. Check out: 10:00 am. Refrigerators/microwaves/rollaway beds/cribs available upon request for $5-$10 per night. Casino shuttle available. All major credit cards accepted. Open year round. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com and 5viajes2012 S.L. so you can book your Starlite Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Starlite Motel Wisconsin Dells
- Starlite Hotel Wisconsin Dells