Picked this hotel because it is the nicest one in the area not attached to the insanity of the waterparks - been there, done that a number of times.
Checked in early New Years Day after dropping my family off at the Devil's Head ski resort. The young woman at the desk commented that I looked perhaps a little tired and maybe wanted to go up to the room.
I mentioned that I was exhausted from the chemotherapy that I am undergoing and could use the early check in to sleep. We chatted for a bit about the best routes to the resort, things to do with the kids in the evening, and joked about how I had the advantage of becaseu of chemo of sitting in the lodge watching them ski in below zero temps, etc.
When my wife checked us out the following day, the same young woman and the manager were at the desk. They inquired about me and offered the room until 3:00 so I could rest in comfort while the family skied - for no additional charge.
When I was walking through the lobby they made sure that I knew that it was available, and if I changed my mind to return to the hotel and the room was mine to use.
The staff at the Wisconsin Dells property went above and beyond in response to my casual comment about being on chemotherapy. This is especially surprising given the volume of clients they had over the New Years holiday. Rooms were great, breakfast restaurant on site was great with the kids.
The staff made my stay pleasant indeed.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Wisconsin Dells hotel is adjacent to the world-famous Del-Bar Restaurant on Wisconsin Dells Parkway, Lake Delton, shopping, entertainment and other Wisconsin attractions nearby. The Hilton Garden Inn Wisconsin Dells hotel has deluxe accommodations, friendly service, and a relaxed atmosphere that awaits our guests. ... more less
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- Also Known As:
- Hilton Garden Inn Wisconsin Dells Hotel Wisconsin Dells
- Hilton Wisconsin Dells
- Wisconsin Dells Hilton Garden Inn