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“Not impressed”
Review of Chi-Town Pizza - CLOSED

Chi-Town Pizza
Price range: US$5 - US$12
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: After-hours, Delivery
Description: CHI-TOWN PIZZA is NOW OPEN! Specializing in take-out and delivery of Authentic, Homemade, Handmade, Old World Recipes... Made fresh daily... In house. Pizza, pasta, sandwiches, salads, appetizers, desserts and pizza by the slice. Ask about our daily specials and if you don't see it on the menu... Please ask. Open late night during select hours. Located in the heart of downtown Wisconsin Dells on Broadway. Play Ms. Pac Man and other retro games while you wait for your made from scratch pizza.
Reviewed 4 August 2014

This was our second try of Chi-Town Pizza; first time we had delivery to our hotel and this time we were already downtown so we decided to try them out in person. They are on the main downtown drag, directly across from Monk's.

We arrived mid-afternoon; there was a single diner at a table otherwise no other customers. We placed an order for a deep dish pepperoni and bread sticks. The woman at the counter indicated it would be about 25 minutes for the pizza and asked if that was OK, and it was - we just asked to get the breadsticks as soon as they were ready.

Almost as soon as we sat down, three teenage girls came in and started playing the jukebox, singing loudly, and dancing in the aisle. BAREFOOT. Which is a violation of the health code. They then started mocking an elderly gentleman who was sitting on a bench right outside the front door, who was minding his own business waiting for his wife, and one of these girls went outside and sat next to this gentleman, asking him questions. She then came back in to the other two girls. mocking him and laughing at him.

The front counter worker brought the breadsticks to the table about 10 min later. We got 5 pieces for almost $8. They were good, but not $8 good.

Right after the front counter worker brought our breadsticks out, a young man from the kitchen came out with a huge platter of breadsticks for the table of three obnoxious teenage girls. We got 5 breadsticks - they got a platter?

After they ate, one of the girls went behind the ordering counter and proceeded to shake her hair all over, adjacent to where the food is prepared. I ordinarily would not mention other customers in a restaurant, but it was obvious that one or more of these girls were related in some way to the owner or another employee. So for no employee to speak up as they were running around barefoot or shaking hair around behind the front counter is unbelievable.

The pizza? It was OK. Nothing more, nothing less. We would not go back. No one stopped back to ask how our food was, and we had to go up to the front counter to ask for a to-go container for leftovers.

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9  Thank mitchamtoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonyvpizza, Owner at Chi-Town Pizza, responded to this reviewResponded 5 August 2014

WOW Glad you did not see my guy with the crazy hair !

Ok crabby , those out of control 13 year old girls, well the old guy on the bench they were "bothering" that was their grandpa ,
They own the strip mall in which my place is located.

yes they got a "PLATTER" of breadstick...huh lets figure this out..... you ordered one order....they ordered 3.
one order = 5
3 orders = 15 thus needing a platter!!

Thoose "BARE " FEET WERE FLIP FLOPS you know how I know I was there.
I did check on you as I do all my customers

And 10 minutes for hand made hand rolled fresh breadsticks with homemade garlic butter sauce is a record
25 minutes for a Stuffed pizza ALSO A RECORD !
Thanks for making a point for me
If It was crowded (which it was in the eveving) you would have complainded but you choose to Complaine anyway...

My therapy sessions start at 6pm Hint make an appointment I will squeeze you in.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (378)
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163 - 167 of 378 reviews

Reviewed 4 August 2014

I always say, a review is on "your" experience. While traveling on business my family decided to come along since it was the Dells. My daughter did her Trip advisor due diligence for a few days in the Dells. First night was a stroll downtown up one side and down the other checking out a place to eat. We decided on Chi-Town based on reviews and also it offered open seating on a Sunday night. It is kind of a sparsely decorated place with tables and a wait counter to place your order. Both ladies working were attentive and friendly. Menu seems to be kind of on the small side. On our way in, we were able to see a few different pizzas and decided upon the 16" meat lovers. It was delivered in about 25 minutes. I found the pizza to be good but not great by any means. I'm not from Chicago and do not compare it to all the great places in Chicago. It was fresh ingredients it just lacked in flavor, with a blander sauce then I had hoped for. I will try again as its hard to really judge on 1 pizza.. Had made a request of leaving a piece with just cheese for a vegetarian in my family and was told they could only do 50/50 which is understood. Settled for a house salad.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014 via mobile

Any negative review about this restaurant is completely wrong. The owners are incredible and the food is delicious. Every time I go there, I have an amazing experience. Any complaints from other customers about having to "wait too long" are ridiculous. They are a family owned restaurant, not a franchise. So if you want quick, gross "Italian food" then I'd suggest Pizza Hut. But if you're looking for a cool atmosphere, awesome staff, and wonderful eats, it's worth the extra 5 minutes to wait. :) Tony and Sue are delightful, so give them your business!

Thank Harley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

My husband Bob and I were born and raised in the Chicago suburbs and have are our share of "Chicago Style" pizza, and "Chicago Style" food in general. We now own properites in the Dells and reside in Iowa. We are in the dells several times a year. My praise to Tony and his wife is for their Italian Beef. A busy night on the strip and we met Tony on a back road cruisin' around in his jacked up Jeep (almost as awsome a our Jeep..lol). He pulled up next to us as we were headed to the River Walk to eat. We had a brief conversation about how I was in search for a real "Chicago Style" italian beef and how hard it was to find in Wis Dells. I had a favoirte at another restautant in the Dells (I will not mention the name) and he bet me if this did not remind me of Chicago and beat my orther favorite in the Dells, he would buy my meal. He proceeded to give us his personal parking spot in the back and we made our way inside for the test. His wife was welcoming and gracious. We sat ourside, ate our food and ......Tony won. This italian beef was the best in the Dells and was exactlly what I would have expected from a place like Lou Malnati's or Rosatti's. This was my kid's first experience with an italian beef and now they know what my obession is all about. There was not a crumb left on their plate. I will not comment on the pizza, as I have not had it yet. What I will comment on, is this place has owners with personality and they are always checking on their customers. Do not go here if you want food in 5 minutes, as good food takes time. Do go here if you want to chat with some cool owners who love their business and some fantastic food. There is a reason they moved their business from their "closet" around the corner to a larger prime location on the strip. Tony, there will always be haters but keep doing what you are doing. Our family will be eating with you for a long time! Reading some of these comments others hve made actually mmade me shake me head and laugh out loud! -Jill

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1  Thank B J V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

This small pizzeria had some delicious pizza that our family loved. We got pepperoni and BBQ chicken! It was enough to bring back to our hotel room for a late night snack. One miss for me was that they don't serve beer. After spending the day with my family at the water park, I was looking forward to having some pizza with a beer (maybe 2). Aren't we in Wisconsin?

2  Thank Suzanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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