We had never been to the dells before, so this was new to us. We stayed in a 3 bedroom 3 bath condo with full kitchen. The hotel was clean and being on the 4th floor was really nice, for the most part it was quiet. The scenery was amazing and beautiful! There was a lot of space for us to play and move around. We went right before the big spring break rush started. The staff was questionable for me. None spoke English, so when my son locked the door on us, they didn't understand and it was quite a hassle. The 2nd morning, I couldn't find my contacts, they had been taken out of my toiletries bag and put in my make up bag. Other things were also moved which wasn't just because they were cleaning. I didn't think anything of it until later that day. I was walking to the water park and saw 2 maids cleaning another room. They were pulling items out of the customer's bag and holding it up and talking about it. I didn't understand what they were saying, but they had pulled 2 different items out before I fully walked by. That made me uncomfortable and I did not let the staff come in my room the rest of the stay. On the last day, we had late check-out, which gave us one extra hour. That was very nice! I was showering at 11am, and the room staff started knocking on my door, I yelled that I was in the shower, they knocked again and again. (I know they can hear the shower in the hallway, because I could hear my father taking a shower when I was in the hall, earlier in the week) The staff decided to come into my room. I poked my head out and yelled again I was in the shower.....not sure if they didn't understand or not, but that was not ok. People complain about the walking, but I didn't think it was that bad. I would recommend bringing a cover-up or your own towel/robe along with slip on shoes so after you spend the day in the water you don't get cold. The hallways are a lot colder than the water area - they try to keep them warm, but it doesn't work too well. The water park staff were all "nice". Again most didn't speak English which caused a problem for my 9 year old. The fellow working the tubes, put my son on the tube backwards and when my son tried to talk to him, he said, "oh, you're excited....ok, go" Well, as he went down, one of the drops flipped my son and he hit his head and went down the rest of the slide without a tube and in pain. It was more scary than anything for him, and the bump wasn't too bad, but he didn't feel comfortable going down by himself any more. I would go again in a heartbeat, but again, I would want to be on the 4th floor and away from the stair and elevators. I would rather walk the extra 2 minutes to have peace and quiet at night. I gave it 4 stars because most of the water park staff were safe and helpful (the one made a mistake, and people make mistakes) It bothered me that the staff went through my stuff, but to solve that I just put a "do not disturb" sign in my door and never had it cleaned. That isn't a huge issue for me. One last thing - I highly recommend bringing some if not all of your own food. The food was super expensive and gross. We made all of our food in the room, just easy stuff. It tasted good, was less expensive and better quality.
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- Also Known As:
- Glacier Canyon Hotel Wisconsin Dells
- Glacier Canyon Wisconsin Dells