We stayed in a 2nd Floor room overlooking the Lost World Waterpark for a long weekend at peak time (Saturday - Monday) and the room was sufficient and clean and a good size, with a couch and small sitting area, as well as a fridge.
Let me start out by saying that you first must come to grips with the size of the property. At first arrival, it was overwhelming, and being that we checked in on a Saturday at the peak of the peak season, the place was PACKED. The check-in process was quick and easy, all questions were answered, and we were on our way.
It was our first time traveling with our 10 month old and she loved it all. We spent each day at one of the many waterparks on property and the evenings out and about in the Wisconsin Dells.
A couple of tiny "things", if I must, is the fact that if you do not get to the waterpark that you are going to be spending your time at early, there is little chance you will be able to secure a table, or even a chair for that matter. There are people literally lined up at 8:30am, waiting to rush in and put there towels down to reserve tables and chairs. While I understand that it happens everywhere, it is annoying, when you move to another waterpark at 12:30pm and can't find somewhere to even sit down, because someone has two crumpled up towels on the top of a table to "reserve" it...but hey, what are you going to do? Elevators are also few and far between, especially if you are using a stroller, and depending on how crowded the parking lots are (and if you can situate where you park), but again, not much you can do about it.
One more thing I must point out is the customer service at the hotel. It was excellent. We read some reviews that were less than stellar, but we had several great encounters. We forgot to bring dish soap to wash out our daughter's bottles, and called down to the operator to ask where we could purchase a bottle. They said they had it covered and had a bottle to our room within the hour. I also needed a bottle opener, and someone in a Wilderness shirt spotted me wandering the halls trying to figure out where a gift shop was. He was able to grab me one and and pass it off in seconds. Third, in addition to the shuttle buses that bus you from the complex to the waterparks, there are also a handful of golf carts that will pick you up randomly while you are walking and take you where you need to go. I thought that was an excellent touch, as I would rather walk then wait on the shuttle bus schedule, but I was definitely not going to pass up a quick ride. Nicely done.
Overall it was a great trip and we look forward to visiting the Wilderness Resorts again.
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- Also Known As:
- Glacier Canyon Hotel Wisconsin Dells
- Glacier Canyon Wisconsin Dells