We booked an overnight stay at this spa based on the high ratings it has received in several magazine articles, but it was not what we expected. The photo on the website shows a beautiful infinity pool. In reality, this pool overlooks part of the driveway, and you have a view of cars as they drive up the hill to the property. It was very crowded at the pool and my travel companion and I were not able to sit near each other, which was disappointing.
The room was comfortable, but the layout had no rhyme or reason to it. The tv was a decent size, but it was so far away from the bed that it seemed too small. The bathroom has a weird setup too, with the toilet in an alcove, but no door on it. There is a door to the main bathroom, but the far end of the bathroom does not have a wall -- there is an open area next to the whirlpool bathtub that only has a curtain over it -- like the kind you would see in a hospital room. Very strange setup. The sink is pretty, but it is so high that it is difficult for a person of average height to even wash your face.
The checkin area is small and cramped. There were many people checking in and out at the same time, with multiple people in groups all filling out their spa medical forms at the front desk, which made the checkin/checkout process take a long time. At checkin, you are asked to sign a Peace & Quiet Pledge, which basically outlines general spa etiquette. It is a little off-putting to have that be the first impression of the spa, and experienced spa-goers will think it's overkill. The problem is that the policy is not really enforced, so in some areas, there's lots of talking -- even in the purifying bath area and no one really seems to monitor the situation. It seemed like if you were there with a group, then it was okay for you to "break" the rules, but if you were a couple, you were expected to use your spa voice or whisper.
Be prepared to tote your luggage from the parking lot. There are a few spaces where you can park your car while you register, but even using the luggage carts is difficult because the spa's courtesy vehicle is parked right in front of the ramp you need to roll the cart up to get in the main door.
The property is very well maintained and is clean. The locker room/lounge is also clean and has products available to use. Something with a sunscreen in it would be a nice addition, since most people sit out at the pool for part of their stay. The staff was helpful and friendly. The beverages and snacks that were available were fresh and plentiful. The adults only atmosphere is enjoyable. The turndown service with tea and carmels in the evening is a nice perk, as is the ability to continue to use the pool and purity bath areas before and after checkin/checkout.
My expectations were high based on the publicity and rating of this spa and my prior spa experiences at other highly rated properties, but I think Sundara misses the mark in several areas.
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