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“Best Western Casper Great”

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Ramkota Hotel & Conference Center
Ranked #10 of 21 Hotels in Casper
St.louis, United States
Level 2 Contributor
7 reviews
6 hotel reviews
“Best Western Casper Great”
Reviewed 16 June 2014

Great Hotel,staff was excellent especially Crystal. The maintenance man Dan fixed our phone in a jiffy and we met some new friends in the lounge area and our bartender was great. The hotel was undergoing some reconstruction but that was no problem at all. Although we didn't use the pool or spa it looked great. Overall this was one of the best hotels we stayed in on our trip out west. Casper is a great little town with lots of wonderful eating places and the downtown area is very nice.Would definitely stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCB630, Manager at Ramkota Hotel & Conference Center, responded to this review, 18 June 2014
On behalf of the staff and management at the Best Western Ramkota Hotel, I would like to thank you for your recent stay.

We sincerely appreciate your comments and work as a team to make any suggested improvements. Our employees appreciate knowing when they have met expectations and they work to improve, every day.

When your travels bring you to Casper, once again, we hope you will choose to stay with us!

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Paris, France
Level 6 Contributor
140 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 June 2014

I wouldn't say Best Western is the best place to stay in Casper. i would say that it's just fine if you want to sleep. Forget about the pool, it's in the middle of everywhere and clearly oriented for children.
Just go if you need.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Katenka87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCB630, Manager at Ramkota Hotel & Conference Center, responded to this review, 18 June 2014
On behalf of our management team, I sincerely apologize that we were unable to exceed your expectations during your recent stay.

Your comments have been shared with our management team and we are working on making our pool and hot tub area more "adult" friendly.

Thank you for letting us know about your experience with us. We hope you will consider staying with us the next time your travels bring you through Casper.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
145 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 15 June 2014

There was a very busy rodeo taking place and the third floor was under construction, which meant the hotel was busy and the room just OK. We had to request a room change since it was clear that ours had been smoked in. The front desk staff was very helpful and corrected the problem right away. This is a busy industrial. oil patch region, so our experience was very generic. I nmissed not having the usual free breakfast available.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank FRISBEES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCB630, Director of Sales at Ramkota Hotel & Conference Center, responded to this review, 18 June 2014
On behalf of the staff and management of the Best Western Ramkota Hotel, I would like to extend a sincere apology that we were unable to exceed expectations during your recent stay.

Your comments have been shared with our management team and we are working to improve areas such as clearing smoke out of our non-smoking rooms.

We sincerely appreciate hearing from you and hope you will consider staying with us, once again, when your travels bring you to Casper.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne, Wyoming
Level 1 Contributor
3 reviews
Reviewed 12 June 2014

We haven't stayed at the hotel yet, but since a lower price is being advertised - is it available to us since we booked 4 rooms over July 4th? We are having our first family reunion and the lower price would make it much better for the grandchildren to enjoy themselves without worrying about the bill.

Stayed May 2014, travelled with family
Helpful?
Thank Ray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCB630, Director of Sales at Ramkota Hotel & Conference Center, responded to this review, 18 June 2014
On behalf of the staff and management at the Best Western Ramkota Hotel, I want to thank you for your recent comments.

Depending upon where you booked your upcoming stay, you may be able to renegotiate the rate you have been given. We urge you to contact your original source.

We look forward to hosting you for your family reunion. Please don't hesitate to contact me if I can be of further service.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Casper, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014

Buyer beware! 1) If you book on the Best Western site, they may not honor what they've stated on there! We booked a 'Pets ok' room and there were no additional fees mentioned when booking, and on the confirmation email, there was a line that said additional fees that could be assessed: $0. Come to find out, there was an additional $20 pet fee that the hotel charges. At this point in time, we'd traveled over 300 miles, with our dog, so we had to pay the fee! 2) The pool area is a disaster! They have the neatest area for kids to play, especially younger ones, until they go to actually use the slides. The area is drained so poorly that almost anyone who walks around the area slips. All 4 of the children we were with hit their head trying to get to the slide and I even slipped just walking around the area! The most disappointing part of this is that we stayed here almost 18 months ago, reported the problem to management, wrote on comment cards, gave reviews and the problem has not be resolved. Their suggestion was to put extra pool towels down on the ground. The hot tub also has broken tiles around the area, with duct tape on them, and the sprayers for the play area do not work. 3) When we got to our first room, it smelled so bad of dirty, pets, smoke or something that we tried opening the window. When my husband could finally pry it open, there was no screen and it was also directly in front of the area that everyone seemed to congregate to smoke. We dealt with the horrible smell until another room could be cleaned the next morning for our 2nd night stay. We should have checked out at the point in time! It's going to take a lot of change for me to stay at this hotel ever again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank Stephanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCB630, Manager at Ramkota Hotel & Conference Center, responded to this review, 11 June 2014
On behalf of our entire staff and management team, we would like to apologize for failing to exceed your expectations during your recent visit.

Your comments have been shared with management and we have begun the process of making suggested improvements. If it matters to you, it matters to us and we sincerely appreciate you taking the time to inform us.

When your travels bring you back to Casper, we hope you will consider returning to the hotel. In the mean time, please don't hesitate to reach out to us if there is anything further we can do for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Casper hotels

Ham Lake, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

Noisy, doors banging late in the night, yelling and screaming kids running down the halls. The walls were so thin we could hear the couple next door have sex until 2 in the morning. The bathroom fixtures all had leaking issues, the shower curtain rod was coming down, low air quality. Housekeeping needs to be double checked. There was junk in the room from the previous occupant. Nice furnishings though. #1 complaint, no breakfast.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
2 Thank Donald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCB630, Manager at Ramkota Hotel & Conference Center, responded to this review, 11 June 2014
On behalf of the staff and management of the Best Western Ramkota Hotel, I would like to extend sincere apologies for failing to exceed your expectations on your recent stay with us.

We appreciate you taking the time to bring your concerns to our attention because if it matters to you, it matters to us. Our team has received a copy of your comments and are in the process of addressing all areas of improvement.

When your travels bring you to the Casper area, once again, we hope you will consider giving us the opportunity to host you, once again.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrington, United States
1 review
Reviewed 4 June 2014

Best Best Western I have ever stayed in. I haven't stayed at a Best Western for a long time. My company booked my room with the Ramkota and I was delightfully surprised how amazing this hotel was and the phenomenal staff they had! They are undergoing renovations and it is turning out beautifully! I can't wait to see the entire finished product. I plan to stay with them for many years to come. I am a very picky person when it comes to accommodations and they blew me out of the water! - I highly recommend!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCB630, Manager at Ramkota Hotel & Conference Center, responded to this review, 11 June 2014
On behalf of the staff and management of the Best Western Ramkota Hotel, I would like to extend a sincere thank you for commenting on you recent stay with us. We appreciate you taking the time to bring voice your opinion because if it matters to you, it matters to us. Our team has received a copy of your comments and are in the process of addressing any areas of improvement.

When your travels bring you to the Casper area, once again, we hope you will consider giving us the opportunity to host you.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramkota Hotel & Conference Center

Property: Ramkota Hotel & Conference Center
Address: 800 N Poplar, Casper, WY 82601-1315 (Formerly BEST WESTERN Ramkota Hotel)
Region: United States > Wyoming > Casper
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Casper
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ramkota Hotel & Conference Center 3*
Number of rooms: 230
Official Description (provided by the hotel):
This property is a 100% non-smoking hotel and convention center. We welcome large groups, wedding parties, etc.. Beautifully appointed guest rooms and suites are available with free high speed wireless internet. Adjoining rooms can be requested at check in or by contacting the hotel directly. We have a full service restaurant (Remington's) and lounge (Spirits). Our restaurant features delicious Rocco's homemade pizza, along with a complimentary hot and cold daily breakfast buffet! We also have Castaway Bay Water Play Land for the kids and a hot tub. Our fitness center is open 24 hours and we have a complimentary shuttle to and from the airport as well as around Casper. We are also a pet friendly hotel, offering pet packs to our furry friends at check in! ... more   less 
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Also Known As:
Casper Best Western
Best Western Casper

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