Exterior door lock was broken. The hall smelled musty. Bathroom was not clean and we did not feel easy spending the night there and sleeping in the beds. I opted to drive another two hours to find a vacancy in a decent room.
The hotel staff honored our right to leave and did not run the charge on our credit card. However, we were charged $22 by the reservation call center.
This was the last hotel with available rooms in town-should have been a clue. The hotel should have been renovated at least 10 years ago-old Heating/cooling system. Room and bathroom were dirty, tub and sink drains were slow to drain, windows were gross, old tv...we didn't dare try the breakfast based on the poor quality of the room.
Information in room listed a restaurant that gave a discount for motel quest. The person at the desk didn't know about that restaurant.
The staff was great to change our room from smoking to non smoking on short notice.
The bed was very comfortable.
The tv would go blank when the AC came on.