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“Casper Hilton” 5 of 5 bubbles
Review of Hilton Garden Inn Casper

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Hilton Garden Inn Casper
Ranked #3 of 21 Hotels in Casper
Certificate of Excellence
Laramie, United States
1 review
“Casper Hilton”
5 of 5 bubbles Reviewed 5 December 2013

My stay was very good over the Thanksgiving holiday. Everyone was very friendly and accommodating. The lobby was very festive with all the beautiful poinsettias Christmas decorations and the hot apple cider was a nice touch.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 10 December 2013
Hello Wendy,

Thank you for writing a great review from your recent stay at the Hilton Garden Inn Casper Wyoming. We are very happy to hear that our staff was friendly and accommodating during your stay.

We look forward to welcoming you back again on your next travels to Casper.

Yours in Hospitality
Norman Roca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

494 reviews from our community

Traveller rating
    300
    112
    53
    17
    12
See reviews for
107
91
25
225
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
United States
1 review
3 of 5 bubbles Reviewed 5 December 2013

Uncontrollable heating--we turned it off! The hose to control the air bed had been tied off. The overall construction quality of our room was below our expectations. Staff was very attentive and polite. Food was good.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Samuel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 10 December 2013
Hello Samuel,

Thank you for taking the time to write a review. We appreciate the information regarding your heating unit. We have given this information to our Chief Engineer so that he may look into the situation and have it fixed for the next guest. We are happy that you enjoyed our customer service and enjoyed your meal in the restaurant. I hope you give us the opportunity to accommodate you once again during your future travels.

Yours in Hospitality
Norman Roca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seguin, United States
1 review
4 of 5 bubbles Reviewed 29 November 2013

Very nice stay, but does not include breakfast. I believe that if you are going to charge a premium price for this type of accommodation that you could afford to provide a nice complimentary breakfast for your guests and serve it at an early enough hour that one conducting business could have before going to work.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 10 December 2013
Hello James,

Thank you for your review and we appreciate that you liked our accommodations. For future reference we offer a bed and breakfast package that can be booked on our website at www.hgi.com. I believe this package would work well for your needs.

Thank you we look forward to seeing you again soon.

Yours in Hospitality
Norman Roca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheridan, United States
1 review
5 of 5 bubbles Reviewed 20 November 2013

Upon entry of the hotel was extremely pleasant and staff was friendly and helpful. They offered a refreshment bar in the lobby that offered wine, tea, coffee, etc that was very inviting. The rooms and hallways were pleasant and quaint. I am a light sleeper and am awakened at the slightest sound and I slept through the night and never heard a sound. It was a great stay!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kristl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 10 December 2013
Hello Kristl!

Thank you for taking the time to write such a wonderful response about our hotel. We are very pleased that you enjoyed your stay with us here at the Hilton Garden Inn Casper Wyoming. We do our best to make sure that our staff, along with our amenities are more than accommodating to our guests.

We look forward to welcoming you back to our hotel in the future!

Yours in Hospitality
Norman Roca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne, Wyoming
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 16 November 2013

During my most recent stay there were 5 large motor home coaches parked in the hotel parking lot eliminating many parking space options. Each motor home appeared to be occupied and had their electrical generators running - the noise could be heard in my room and was distracting. Several young adults, apparently obviously staying in the motor coaches - not the hotel, were usually loitering around the lobby area, occupying the seating, helping themselves to the coffee bar, and generally distracting or interfering with hotel guests coming and going through the lobby or eating in the adjacent dining area. During an earlier stay I also noticed motor coaches parked at the hotel. I'm concerned that this seems to be a continuing practice. If it continues I'll stay elsewhere.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 18 November 2013
Hello Kevin!

Thank you for taking the time to submit a survey and we appreciate your loyalty as a Hilton Honors member. During your stay we are proud to be the host of a tour group during their visit to Casper. We apologize if their motor coaches were loud. We provide complimentary coffee, fruit water, cookies and apples to all of our guests and the individuals were guests of the hotel. We appreciate your feed back and look forward to having the opportunity to welcome you back again soon.

Yours in Hospitality
Norman Roca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson Hole, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 November 2013

Very friendly staff, nice breakfast, good room, easy access. Clean and comfy bed. We had a meeting and the rooms were good for that too. Very nice breakfast staff who were helpful. I would recommend staying here and we would return.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Anna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 18 November 2013
Hi Anna!

Thank you for the outstanding survey on your recent stay at the Hilton Garden Inn in Casper. It is great to hear that you enjoyed all of the amenities we have to offer. We are pleased that your meeting went very well and that the staff was always helpful.

We hope to have the opportunity of seeing you again in the future for your next event!

Yours in Hospitality
Norman Roca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lander, United States
1 review
5 of 5 bubbles Reviewed 12 November 2013

Friendly staff, clean comfortable rooms, excellent experience overall. WIFI was flawless and a welcome amenity for a business trip. Office chair in room was super comfortable for long hours at the desk. Temperature control was right on the mark, and the adjustable firmness bed was a bonus.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 18 November 2013
Hi Steve!

Thank you for taking the time to write a wonderful review on our hotel! We are very pleased that you enjoyed your stay at the Hilton Garden Inn in Casper. We do our best to make sure our staff is always welcoming to our guests.

We look forward to seeing you again on your next business trip!

Yours in Hospitality
Norman Roca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Casper

Property: Hilton Garden Inn Casper
Address: 1150 North Poplar Road, Casper, WY 82601
Phone Number:
Region: United States > Wyoming > Casper
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Casper
#3 Business Hotel in Casper
#5 Family Hotel in Casper
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Casper 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Casper Hotel Casper

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