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“Nothing spectacular”

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Hilton Garden Inn Casper
Ranked #3 of 21 Hotels in Casper
Certificate of Excellence
Buffalo, United States
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nothing spectacular”
Reviewed 24 July 2014

For the amount of money, it was nothing out of the ordinary. I have spent the same amount of money for better accommodations, customer service and amenities. Granted, the towels are soft and the beds are comfortable, but the walls are too thin, the internet was iffy at best and the service was average.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 16 December 2014
Hello Kimberly,

Thank you for sharing your response about our hotel. Our hotel prices are very comparable to other hotels in the area. Our staff do their very best to provide the greatest customer service as well as accommodate our guests to the best of our ability. It looks like we may have fallen short at the time of your visit. We hope we get the opportunity to see you again.

Yours in Hospitality,
Mr. Norman Roca
General Manager
Hilton Garden Inn Casper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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547 reviews from our community

Traveller rating
    323
    129
    57
    21
    17
See reviews for
124
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Saratoga WY
Level 6 Contributor
209 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 23 July 2014

We had a nice stay on a weekend. There was a wedding reception, but it didn't hurt the service or ambience. Great front desk staff. Expert bartender, too.

The king room didn't seem as large as other Hilton Garden Inns I've been to. The bed was very hard, but had nice quality bedding.

Room Tip: Third floor was well away from the bustle of the lobby.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank PBandJ2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 6 August 2014
Thank you for writing a response about your stay at the Hilton Garden Inn Casper.

We are pleased that you enjoyed your time here with us, even with the wedding reception going on. I will definitely let our staff know of your wonderful comments.

We look forward to seeing you in the future!

Yours in Hospitality
Norman Roca
Hilton Garden Inn Casper, Wy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level 5 Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 July 2014

Spacious room, great staff - Hilton Garden Inns are my first choice.

Tired from a day of driving and sightseeing, we welcomed the extremely comfortable bed and squeaky clean room. Staff was welcoming and cheerful, and breakfast was tasty and had a nice selection.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank polyxenes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 6 August 2014
Hello!

We appreciate you taking your time to write a response about your recent stay at our hotel. We are very happy with your loyalty to the Hilton Garden Inn brand. We love hearing that you enjoyed our rooms as well as the amazing breakfast we have to offer.

We look forward to seeing you again in the future.

Yours in Hospitality
Norman Roca
Hilton Garden Inn Casper, Wy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmond, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 July 2014

This hotel is very nice. The rooms were quiet and updated. The front desk staff was super friendly and the rate was very reasonable. We did not hear any traffic noise or even the train that wasn't that far away.

Room Tip: Luckily we checked in early enough that we weren't facing the highway. We didn't hear any tr...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 6 August 2014
Thank you for writing a review on your recent stay at our hotel!

We are very happy that you enjoyed the location of your room as well as our staff.

We look forward to seeing you again soon.

Yours in Hospitality
Norman Roca
Hilton Garden Inn Casper, Wy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Augustine Beach, Florida
Level 6 Contributor
323 reviews
250 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 18 July 2014

The GM of the famed Fontainbleau Hotel in Miami once told us they start every morning's staff meeting with a review of what their guests said overnight on TripAdvisor. If so, just a suggestion to GM's: Teach your front desk staff the importance of HHonors Diamond status. Start by reminding them that it takes 60 nights to achieve Diamond status. That's every Saturday for an entire year -- and then every Saturday night for two months into the next year, too! Management knows this, like Frederick proved when we tried to check in about 1 p.m. and the young lady said curtly, "Oh, you're here early. Check-in's not until 3." When I mentioned that it was not unusual to identify the room that Diamond members would be assigned and then prioritize the cleaning to get them in as quickly as possible, she said they couldn't do that. Only when I asked for management -- and the extremely professional Frederick appeared -- did we get into our room and thanks to Frederick, we did so immediately. Just sayin'. As for the hotel, A-1 Perfection -- with a slight head's up to those with super-sonic hearing. If you are on the top floor, rooms 400-418 (even numbers only) your window opens out above the venting and A/Cs, which preclude keeping your window open for that lovely Wyoming breeze. Breakfast? The absolute best omelette you will ever have. This establishment is impeccably clean and certainly boasts superior management.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MMPJMH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 22 August 2014
Hello,

Thank you for writing such a wonderful response on our behalf. We take pride in our superior customer service. Our managers do their best to make sure every guest at our hotel leaves happily.

We look forward to seeing you again soon.

Yours in Hospitality
Norman Roca
General Manager
Hilton Garden Inn Casper, Wy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valrico, Florida
Level 6 Contributor
138 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 11 July 2014 via mobile

Very friendly staff. Everyone was smiling and helpful. There were warm cookies when we arrived. The breakfast was delicious. We stay almost exclusively at Hilton hotels so we are familiar with the breakfast. The fruit selection here was outstanding; fresh raspberries and blueberries.
The location is nice as well. The planetarium and the National Historic Trails Interpretive Crnter museum are both minutes away.

Stayed July 2014
Helpful?
2 Thank tworahrah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 6 August 2014
Thank you for taking your time to write a response regarding your recent stay at our hotel. We appreciate your loyalty to our brand!

Our staff always make sure to make our guests feel welcome and at home. We are pleased that you enjoyed the breakfast as well as the location of the hotel.

We are excited to welcome you back in the future!

Yours in Hospitality
Norman Roca
Hilton Garden Inn Casper, Wy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa City, IA
Level 6 Contributor
507 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 7 July 2014

The staff was very friendly, the room was immaculate, quiet and comfortable. The beds were quite comfy, and the internet worked very well. The breakfast omelet was made to order and tasty. It was one of the best hotel experiences.

Room Tip: Unlike other hotels in the area, this one is a few blocks for the interstate and all is calmer nearb...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank GailCheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, 6 August 2014
Good Morning!

Thank you for taking your time to write a wonderful response about your recent stay. We appreciate all of your amazing compliments and we will definitely pass them on to our staff. We are happy to hear that you enjoyed your room as well as the breakfast.

We can't wait to see you again in the future!

Yours in Hospitality
Norman Roca
Hilton Garden Inn Casper, Wy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Casper

Property: Hilton Garden Inn Casper
Address: 1150 N Poplar St, Casper, WY 82601-1342
Phone Number:
Region: United States > Wyoming > Casper
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Casper
#3 Romantic Hotel in Casper
#5 Family Hotel in Casper
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Casper 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Casper Hotel Casper

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