I made a reservation 3-4 week in advance of my intended stay at fort casper. I have stayed there several times before and it was ok...nothing to write home about but it was convienent to the location we were visiting. When I made this reservation it was for 4-5 days to honor the birthday of my wife's 90 year old mother. I checked with them several times before showing up and they had my needs on record from previous stays and specifically asked if I wanted the same...39 ft motorhome, towing harley trailer, 50 amp service, puul thru....I said I did for sure. When I arrived they had my reservationn and checked me in....then the manager pointed me to a back in narrow slot that would leave my motor home sticking out in the roadway a bit...not to mentionn no place to park the trailer anyway near that spot. I told him what I had reserved and that I would need a pull thru...his response was this is where I put you 3 wks ago...I can refund your money if you want....I told him the reason for the visit and he had put me in a real bad spot....his only response was to say again I'll refund your money....he made no effort to look over the reservations and see if he could work something out....and we were checking in around noon...so it wasn't busy. I said I had made my reservation on his website form and he said "oh, I don't check those you're lucky you followed up with a call....he was pretty much a jerk. Would not ever recommend this campground and would not stay there again....lucky for me I was early in the day and the local KOA had one space left....they could not have be nicer people to stay with.