We stayed there overnight on the way to Montana. We had a really bad experience with one of the staff, Jake. When we made reservation online, we requested to have high floor unit since we are light sleepers and have hard time sleep if there are too many noises up-stair. Jake told us that he only had the second floor available or we would have to wait for a few minutes to get a high floor unit. So we waited for 15 minutes. Then he came to us and told us that we had to wait for a bit longer, we had no problem with it. But Jake left. Half an hour later, nobody came to us, so we went and checked. Nobody knew what was going on and it turned out that Jake put in the computer that we were having a second floor unit, which means that we waited for 45 minutes for nothing. Needless to way, we were not happy at all and we finally settled for 3rd floor unit. Sure enough, there were kids running on the hall way on 4th floor....
However, the girl who helped us, named Sommer, was trying very hard to make us happy. She helped us move in the third floor and was making the bed herself so we did not need to wait any longer . She also offered us free breakfasts the next morning, usually cost arms and legs, and we did appreciate that.
What really made us mad was that when we checked out the next day, I talked to Jake, and he persisted that he told us that we would be on the second floor, which made no sense. When I complained that he took off without letting anybody know what was going on, he stated that he had to be off or he would be written up. That made me wonder why the Marriott even kept him.
Enough about the bad staff, there are good staff there as well. Besides Sommer who I previously mentioned, Hope, who was working in the breakfast area, was absolutely wonderful. She was pleasant and very responsive, and treated everybody with respect. She made sure that everything was going well for us.
As far as the room, it was OK. The refrigerator was a "super mini" refrigerator, about half-size of the regular mini frige. You can only put in two 8X12 containers and that would be it. There's only one mug for the coffee maker so my husband and I had to share it. The bed was not very comfortable. The shower, however, was pretty nice.
I have a mixed feeling about this place and I would probably stay at Holiday Inn next door if I ever go this way again. One bad staff just ruined everything.
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- Also Known As:
- Courtyard By Marriott Casper Hotel Casper
- Casper Marriott
- Casper Courtyard