I called my wife to ask where I should stay? She said CourtYard so I did as she suggested. I was so impressed with my room I sent my wife some pictures. The staff was very professional. So what's the issue? I travel for a very large corporation Casper is in my territory now and I will be there every two weeks. The hotels I choose are home away from home that feeling is important to me. So professional is not always personal which you are not. Honesty is important so why was I not told no hot tub or pool. The rooms have nothing that says welcome no water no mints nothing. If you want water buy it, a cup of coffee buy it, breakfast buy it. My issue is your not warm or comforting it's like be taken at every turn. This is most definitely a corporate strategy. I do not know if it's new to Marriott or it has been around a while. If the market in Casper is strong you may survive with this approach towards customer service if not you will suffer. I can only speak for my self. This approach is not for me. I can stay any where else in a high end hotel and get all of the above mention items. Even Hilton Garden offers breakfast or points. So think about it I would love to pay for the quality of room you present but traveling is my life I have to have some of the other items as well. I am a long way from home!
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- Also Known As:
- Courtyard By Marriott Casper Hotel Casper
- Casper Marriott
- Casper Courtyard