My wife and I used this hotel this week for a one night stay as an overflow hotel to a rally we were attending. The desk staff were very accommodating. However, our visual welcome as we made our way to the room was alarming. The carpet in the elevator was heavily stained and dirty. We looked down the hallway and the cleaning and soiled linen carts with soiled linens on the floor gave a cluttered and unkept appearance at 5PM. A refrigerator was outside the door of our room and we were informed that it was in fact removed from our room. Both room keys did not work. The housekeeping staffer let us into our room, which at first pass looked ok. My wife immediately noticed long black hair on the floor in the bathroom. It was brought to the housekeeper's attention and corrected immediately. We stepped out for dinner. Upon our return and while removing my socks sitting at the desk, I notice a metallic glint in the carpet near my foot. It was a sewing needle. upon further inspection we found gold foil, a clear plastic tag tie and a rather large toenail clipping on the carpet and sticky dried soda on the desk. We were on our guard the rest of the evening. The following morning, I brought the items to the desk managers attention as we departed-stating that the room was not within our experience of Holiday Inn quality norms. Again they were congenial and concerned. Later in the day, we were contacted by phone by the staff. They informed us that our bill had been adjusted and apologized for the condition of the room. They stated that the issue had been addressed with housekeeping. Would we stay here again? Possibly-but we would ask for a room inspection before taking a room here.
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- Also Known As:
- Holiday Inn Cheyenne/i-80 Hotel Cheyenne
- Cheyenne Holiday Inn
- Radisson Hotel Cheyenne North America - WY