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“Have stayed in worse hotels but not recently”

Central Plaza Hotel
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Central Plaza Hotel
Ranked #24 of 33 Hotels in Cheyenne
Scottsdale, Arizona
1 review
“Have stayed in worse hotels but not recently”
Reviewed 9 August 2014

A friend books rooms in this hotel for Frontier Days. It is on the parade route and has view from access balcony and in the center of town. It is very old (1960 - 1970) and does not appear to have any updates made to it at all. The hotel is owned and run by a family who were friendly but not service oriented or very concerned about problems with the room. Our room was clean but looked more like a converted storage locker with exposed conduit with decorative wall switches that did not control anything. I complained to the daughter that the bathroom door would not close and someone had kicked a hole in it probably out of frustration. She did not appear concerned and another guest mentioned the same problem. The had put in new tile over the old floor at some time in the past and not adjusted the door height so probably none of the bathroom doors will close. The mattress was so cheaper that I felt as if I were sleeping on the springs. The window AC unit over the door ran constantly and would not cycle down. the only way to make any adjustment was on the unit as the wall control did not seem to work. The biggest insult was being charged $191.00 per night when there are much nicer and newer hotels available for less money but not in the center of town. Unless you have no choice I would not recommend this hotel.

Room Tip: Inspect the room BEFORE you commit to staying there.
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Brent A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 reviews from our community

Traveller rating
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    23
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
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English first
Cheyenne, Wyoming
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 May 2014

Terrible place to stay, too noisy to rest. very old building without update. smelly linen, moldy walls, and moth larvae on the lamp shade...the dirtiest, nastiest, and worst place to stay. Don't waste your money, even a penny on this horrible place. this place should be shut down. very very poor service. needs to learn how to treat the customer first.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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Helpful?
4 Thank yuiop111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chadron, Nebraska
Level 6 Contributor
177 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 October 2013

Last minute we decided to stay at this hotel. Not the best decision. The owners were nice. Rooms were dirty. Our door did not properly lock. Air conditioner was falling out. Worst part was we paid over $160. This was Cheyenne Frontier Days weekend. Best part, the owners did pick us up from Frontier Park at midnight.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
3 Thank aafchadron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyoming
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2013

Don't waste your money on this out-dated smelly, dirty place. I didn't think the elevator was going to let me out or even make it off the ground floor. The hallways are smelly and everything just felt and looked dirty including the room. Parking is miserable. I would rather sleep in my car.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
4 Thank DarTheExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheyenne, Wyoming
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2013

I am having trouble canceling a reservation. they refuse to give me the owners number to complain. very very poor service. do not stay here ever. this company should be shut down. it is sad how this company has so many poor reviews and is still is in business.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
2 Thank peter g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 December 2012

I would like to echo the other bad reviews. This hotel is a dump -- rooms are dirty, outdated and in need of being completely remodeled or demolished. The only nice thing about this place is the staff. They are friendly but obviously not skilled in running a hotel. I only gave the hotel a "1" rating for cleanliness because "0" was not an option. We were afraid to sleep in the beds. If it hadn't been so late we would have gone somewhere else. We slept in our rain gear to help avoid getting bed bugs or an STD and didn't put anything on the floor. Never even considered using the shower. Air conditioning doesn't work either. Although we didn't find a dead hooker under the mattress, it wouldn't have surprised me if we had. This place was the worst ever. Knock it down!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank D-lux99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 September 2011

I absolutely cannot see how this place has not been shut down by the city health dept. I appreciate older buildings; this place is "RUN" down. I tried to get out, but they would not allow me to cancel because I had purchased online. And to switch rooms I was going to get charged more per night. I was stuck. The sheets are original to the beds that came out of a "Marriot". So the beds were salvaged from a hotel who decided those beds were not good enough. The pillow actually stunk, I had to go to Walmart and buy my own sheets and pillow, it was bad. The lamp in the room...had been broken...and glued back together...missing some of the pieces. The bathroom had a ceiling that was falling down, no trim around the light fixture, just drywall and metal above the shower. The shower had tile repair done three to four times, all with different color tiles so it was obvious they repaired it severl times. It was like they didn't care. And the topper...a drywall repair...a piece of drywall simply screwed into the wall over the damage in the wall...no paint...not a repair...but covered it. The window unit a/c would not work until the filter was taken out of it...guess what color it was? If you can find another place to stay...go there!

Room Tip: My tip for someone to chosse a good room, find a different hotel.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank m h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Central Plaza Hotel

Property: Central Plaza Hotel
Address: 1719 Central Ave, Cheyenne, WY 82001-4533 (Formerly Cheyenne Grand)
Region: United States > Wyoming > Cheyenne
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Airport Transportation
Hotel Style:
Ranked #24 of 33 Hotels in Cheyenne
Price Range (Based on Average Rates): £
Hotel Class:2 star — Central Plaza Hotel 2*
Number of rooms: 66
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Also Known As:
Knights Inn Cheyenne
Central Plaza Hotel Cheyenne, North America - WY

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