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Holiday Inn Express Hotel & Suites Cheyenne
Ranked #11 of 33 Hotels in Cheyenne
Certificate of Excellence
Chicago, Illinois
Level 4 Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Some issues....”
Reviewed 29 June 2014 via mobile

We couldn't wait to arrive and then settle in at this Cheyenne Holiday Inn Express and Suites. We arrived on time. Unfortunately, our room was not ready. The front desk staff explained to us, and eventually, an entire room of people, that their housekeeping staff didn't show up- well, three housekeepers showed up that day. We had to wait 2 1/2 hours with some other exhausted travelers to finally check in. The clerk did take $12 off our room rate. A strange amount but...I was appreciative of it. We decided we would order some food while we waited in the lobby and so I asked the clerks for some help with dinner options. They told me to go look for information on the large computer screen next to the desk. Thanks. Some other guests stepped in and offered some helpful suggestions. The lobby was warm and we walked through warm hallways to get to our room. I blamed it on the fact that the front door was opening and closing a lot during the afternoon- but the common areas of the hotel never cooled off during our stay. Our room was lovely (and cool)- a large room with two Queen beds and a sitting area. Obviously the hotel was either recently built or completely remodeled. It is very modern. The pool area seemed clean but the pool area seemed to be lacking in chairs. The breakfast was your typical Holiday Inn Express breakfast- pretty good with some nice options. I'm giving this hotel a good rating because of its decor, and because I'm hoping the housekeeping and cooling issues are temporary.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1travelerof6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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203 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Franklin, Tennessee
Level 4 Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 June 2014 via mobile

This is our 3rd holiday inn in the past week. We have stayed in Casper, Mt Rushmore and now here. They is by far the most in modern decorations including the lobby. Our room "looked" clean. But the shower was covered in someone's else's hair, the toilet had pee around the rim, the mirrors had marks all over them and you could write your name in the dust by the cup holder. The beds and linens appeared clean and very comfortable.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chey1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Rapids, Iowa
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 June 2014

We have three children and are never disappointed with the accommodations at the Holiday Inn Express & Suites. The hotel is clean and modern. The pool and hot tub were excellent. We booked a Single King, Fold-out Queen, and had a fold out bed added to our room for our oldest. The hotel staff helped set up the beds and make sure we had everything we needed. Breakfast was delicious. This is an excellent family hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 5 Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 June 2014

One of my favorite H.I.E.'s. Great rooms with kitchenettes, nice couches and great beds. Almost impossible to get a room at though and if you are lucky enough to it's usually very expensive. Candlewood Suites is a good sub-and same company...

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 6 Contributor
138 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
Reviewed 16 June 2014

First, I have to disagree with another poster who was complaining about the parking while half the parking lot was sealed. While not convenient, the parking at the Home Depot was with their permission, and directly across from the front of the hotel driveway.

Otherwise, this is a nice hotel. Very friendly people at reception, both upon checking in and checking out (early). The room was extremely pleasant and exceptionally attractive with an off-gold colored textured wall paper. For my taste, the king bed was too soft, but others would think it was just right. Bathroom was small, but functional. Fridge, microwave, and safe. Wi-fi did well until about 10 p.m., when I lost it until the next morning (although mainly I was not using internet). Nice television. Very clean. I liked the location -- just off the interstate, with quick drive into Cheyenne's downtown.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vinlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
1,421 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
Reviewed 12 June 2014 via mobile

Hotel is new and fresh.

Beds were excellent and most comfortable.

Staff very helpful and friendly.

Parking was very inconvenient,

I understand the need to resurface but you should not book rooms when you cannot accommodate parking.

The lot, driveways and street were all full and I thought parking in the lot of a nearby competitor hotel was inappropriate!

Stayed June 2014, travelled as a couple
Helpful?
Thank TAMAN1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Cheyenne, responded to this review, 14 July 2014
Dear TAMAN1951,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the parking situation prevented you from fully enjoying your time at the hotel. We truly appreciate your positive feedback about our comfortable beds and friendly staff. We do take these reviews seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with our hotel management and are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Charisse V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Groton, SD
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2014

When I made this reservation I had read other reviews and was not sure if this was the place to stay. Wow super room on ground floor. Staff was SO friendly and helpful. Mom enjoyed a wonderful breakfast and a lady helped her with to go boxes for extra rolls.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank farm31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Cheyenne

Property: Holiday Inn Express Hotel & Suites Cheyenne
Address: 1741 Fleischli Pkwy, I-25 Exit 9, Cheyenne, WY 82001-3355
Phone Number:
Region: United States > Wyoming > Cheyenne
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cheyenne
#6 Family Hotel in Cheyenne
#6 Romantic Hotel in Cheyenne
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Cheyenne 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Enjoy Cheyenne s newest and finest lodging accommodations. The Holiday Inn Express Hotel & Suites is located just minutes from the Frontier Rodeo grounds and just 3 miles from the historic downtown district. All guests can enjoy the indoor pool and spa, spacious fitness center, fully stocked business center, meeting rooms and the Express Start Breakfast with no extra charge. Each oversized guest room comes with a microwave, mini-fridge, iron and ironing board, free wireless, high speed internet access, extra large work desk with ergonomic chair, 2, two line phones, ultra comfortable pillow top mattresses, and a spacious bathroom area. The hotel is conveniently located to a wide variety of shops, restaurant and outdoor entertainment opportunities. Come and enjoy Cheyenne s finest hotel, the Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Cheyenne
Holiday Inn Cheyenne
Cheyenne Holiday Inn Express
Holiday Inn Express Hotel & Suites Cheyenne North America - WY

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