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“Excellent Value”

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Holiday Inn Cody at Buffalo Bill Village
Ranked #8 of 29 Hotels in Cody
Certificate of Excellence
Nuneaton
Level 5 Contributor
92 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent Value”
Reviewed 5 July 2012 via mobile

We used this hotel as a stop over between Yellowstone and Mount Rushmore. The hotel rooms were spacious, well equipped and clean. The breakfast options were good and very reasonably priced. The staff were also very helpful and answered all our queries. If you need to stay in Cody you will not be disappointed with this hotel

Stayed July 2012, travelled as a couple
Helpful?
2 Thank sevvynuneaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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535 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
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Salt Lake City, Utah
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 July 2012

I showed up late and got a better rate, but it was still too expensive. The hotel was clean and comfortable, but nothing fancy. The front desk staff was great. It had free Internet and a decent restaurant on site. It looks like the rooms had been remodeled within the last couple of years. Compared to the other overpriced hotels in town, this was a good value.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erewards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport, United Kingdom
Level 6 Contributor
1,097 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 439 helpful votes
Reviewed 30 June 2012

On arrival the front desk staff seemed to be going through the motions rather than being interested in customer service. Despite booking the room 5 months in advance we were told on arrival at the hotel that the only king size bed room that was available had been adapted for handicapped/disabled guests - this meant that the room was kitted out with specialist equipment particularly in the bathroom (the handrails and fixed seat in the shower were something of a nuisance - although I understand could be essential for a handicapped/disabled guest). This issue here is not the fact that the room had been kitted out with specialist equipment it is the fact that we, as able bodied guests, were allocated this room despite booking the room 5 months in advance - how far in advance are you expected to book to ensure appropriate accommodation.
The room was clean, we slept well and the hotel location is good for visiting the amenities that Cody has to offer.
We ate at the on site restaurant (TQ's) - this was a mistake! On arrival in the restaurant it was somewhat chaotic, the servers were complaining to guests that there were not enough staff working and were constantly apologising for the delays and poor service being delivered - there was no sign of a manager or maitre'd. We ate sirloin steaks that were OK but nothing special; we ordered a bottle of wine and the incorrect wine was delivered to the table - just left with us and not opened or poured (we certainly weren't given the opportunity to taste the wine before accepting) - when we complained that we had been given the wrong wine the server at first argued that she had delivered the wine that we had ordered before replacing the bottle with the correct wine (again, just left with us and not opened or poured). This restaurant was badly managed and lacked any degree of focus on customer service.

Room Tip: This is difficult for us to provide a tip as we booked this hotel 5 months in advance and were still...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manswa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Cody at Buffalo Bill Village, responded to this review, 1 August 2012
Dear manswa,

Thank you for writing a review about your recent stay with us. I am sorry to read you received service that was less than satisfactory. I would like to address this with you further but unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations via email at HI-GuestRelations@ihg.com or you may send us a Private Message through TripAdvisor to IHGCare including reference to your TripAdvisor Account Name so we can follow up on your experience.

Again, thank you for your review. We look forward to hearing from you and being of further assistance.

Sincerely,

Irish V
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, Shropshire
Level 6 Contributor
192 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 28 June 2012

We stayed here for 1 night in June. I had used my priority club points to book the room, so didn't pay cash for it. It was a very clean spacious and well fitted hotel. Breakfast was not included at this one, which wasn't a big deal as we ate at the Irma hotel just up the road. Good location to stop. Easy to get to the rodeo from here. Ihaven't given it 4 stars due to the lack of free breakfast.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NashJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southport
Level 6 Contributor
150 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 25 June 2012

Third night of our national parks tour we stayed here for just one night. I love american hotels even in small towns you get excellent service and great value. It is very rare to get bad service in the state, well that has been my experience, anyway. This place was no exception, Excellent little hotel, very clean, helpful staff. Had breakfast her next morning, very good but as with all hotels much more expensive than the local diners.

Can recommend the Irma Hotel just down the road for dinner, great steaks, the hotel was the original Buffalo Bill hotel and authentic saloon. Dinner was excellent.

Room Tip: Would recommend trying the local diners for breakfast as we found this quite pricey at the hotel.
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthportRaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yakima, Washington
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 June 2012

Beware that the price is totally jacked up in comparison with other Holiday Inn Express properties. I paid double from what I paid the night before at another HI Express. This price also did not include the free breadfast. It is an older hotel that seems to have just bought the brand name. Holiday Inn Express headquarters should be embarrassed.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Cody at Buffalo Bill Village, responded to this review, 26 July 2012
Dear Steve Z,

Thank you for taking the time to post a review. I'm sorry you were not satisfied with the cost of your room. Prices do vary depending on the market. We have our QT's Restaurant, a full service restaurant that offers a great selection for breakfast. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. Thank you for staying with us and we hope to serve you again should your travels bring you back to Cody, WY.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green River, Wyoming
2 reviews
Reviewed 23 June 2012

stayed two nights in june for $445.00, a room with two Queens...the room was outdated, no elevator, no free continental breakfast that was another 50.00 for the same thing...(4 buffet meals) Husband asked the server thee times for some hot sauce, she brought it when I was standing ready to pay the bill. The front desk works are nice and the cleaning crew were working to keep the place running. I believe for the price the owners should update the place and the sagging mattress...no I'm not overweight either---the bed matches the 1960's room.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Cody at Buffalo Bill Village, responded to this review, 24 July 2012
Dear Cheryl G,

Thank you for taking time to leave us a review. I am glad you found our location and staff service satisfactory. Please accept my sincerest apology for the room issues you had and the inconvenience you had at dining. I appreciate you bringing this into our attention as this is our best resource of improving guest services.

Holiday Inn hotels are full service hotels located worldwide. We do not provide complimentary breakfast but every Holiday Inn hotel has a restaurant, a relaxing Lounge and provides room service for your convenience.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cody at Buffalo Bill Village

Property: Holiday Inn Cody at Buffalo Bill Village
Address: 1701 Sheridan Ave, Cody, WY 82414-3821
Phone Number:
Region: United States > Wyoming > Cody
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Cody
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Cody at Buffalo Bill Village 3*
Number of rooms: 189
Official Description (provided by the hotel):
Full service hotel with 188 rooms, downtown Cody. Seasonal outdoor heated pool. Dine at QT's Restaurant and Bottom's Up Lounge. Convention space available for weddings, reunions, conventions and business meetings. 52 Miles from Yellowstone National Park. ... more   less 
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Also Known As:
Holiday Inn Cody At Buffalo Bill Village Hotel Cody
Holiday Inn Cody At Buffalo Bill Village Wyoming

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