Last night I spent almost $200 staying in this hotel because of Bike Week in Sturgis. This hotel advertised a deluxe breakfast and free Internet. Both are false promises. The Internet never worked--the person answering the phone at the front desk, Jennifer, suggested I come down to the lobby to work. The breakfast was similar to Holiday Inn Express. Nothing deluxe about it.
The bath tub popped under my feet.
The managers on duty were very polite and many of the staff members including the person managing the breakfast worked very hard.
When you charge the big bucks this type of service was totally unacceptable.
- Free Wifi
- Free Parking