DO NOT STAY AT THIS HOTEL especially if you have children......this hotel looks decent on the website and the lobby looks nice enough, its a trick once you go into the halls and further to your room you will see wallpaper peeling off the walls. Nails sticking out of stairs and the base of the wall. The whole hotel smells like an ashtray even the "non-smoking" rooms stink like an ashtray. There was what looks like blood splatter on the lamp shade and wall. The bathrooms were dirty and there was a hole in the wall covered by a piece of wood nailed to the wall. There was still plaster on the floor. The mattress was extremely stained with what looked like blood but unknown what it really was. I could not even air out the room as there is no air no fan and the window was in a windowed hallway. I have never seen a hotel so bad we left for lunch and decided to book a room at the best western. We got 2 adjoining rooms for a fair price of $76 more than the national 9 but the extra money was very much worth it. the Best Western is non-smoking clean, updated, great customer service ,great pool and nice rooms. when we went back to the national 9 to get our stuff the lady at the front desk was rude and told us we would have to contact corporate office to get a refund. We even had some pictures but she stated there was nothing she could do about it. I called corporate on Tuesday after waiting 24 hours for a return call I had to call again I got a phone call back right away once I mentioned I made a complaint to the BBB and called the local health inspector. I have now been refunded and the Lady I spoke with at Corporate told me that the front desk lady said there was no record of a complaint and they could tell the rooms were not used so they refunded the money. hmmmm really? I told her that I notified the BBB and the Health inspector and she said thanks a lot here we are trying to help you out this does not help us out at all. All I have to say is shame on you national 9 for taking good money from people to stay in that health hazard of a dump. It is not my job to help you out your company needs to follow health standards and regulations. Your front desk clerk needs to be a little more flexible when guests are complaining about the sanitation of the room. I have 3 young children one has severe asthma and has an attack when we walked in. Your website is complete false advertisement. it was a huge inconvenience to my family to haul all of our stuff in only to turn around and pay for another 2 hotel rooms and than haul all of our stuff out. There were 6 of us and a lot of stuff. It is your job to make sure that you are actually giving good customer service and that your hotel is sanitary. Just because the rooms are cheap does not give the establishment the right to skimp on health and safety as for the complaints I made to the BBB and health inspector if you are following regulations you will have nothing to worry about. I will never stay at another National 9 ever in my life. lesson learned and for now on I will be checking out the room and hotel before I check in. I have attached a few pictures that my husband took its a shame I did not take more but really I just wanted to get out. There is another review on here where a couple posted some really good pictures that really capture the nastiness of this hotel I wish I had looked at that review before I booked online.
- Official Description (provided by the hotel):
- Enjoy your stay at the National 9 Inn located in Gillette, Wyoming. Relax in our comfortable and spacious rooms and in the morning visit us in our Restaurant for an outstanding breakfast We also offer an outdoor seasonal heated swimming pool.The National 9 Inn is ideally located along the Interstate 90 corridor in Carbon County. Hotel guests will experience great customer service and amenities at an affordable rate. Gillette is the corridor to the Black Hills of South Dakota, Devils Tower National Monument, Vore Buffalo Jump, Bighorn Mountains, Keyhole State Park, the world famous Sturgis Motorcycle Rally This Gillette hotel features spaciously-appointed guest rooms complete with a microwave, refrigerator, high speed internet, Cable TV, Pet Friendly rooms and Laundry Facilities located on the property. In addition a Restaurant is located on the property that serves Breakfast Lunch and Dinner, a lounge and Casino are located on the property as well . We look forward to having you as our Guest. ... more less
- Reservation Options:
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- Also Known As:
- National 9 Hotel Gillette