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“Retirement trip”

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Best Western Tower West Lodge
Ranked #11 of 25 Hotels in Gillette
Reviewed 6 September 2013

We were allocated an upstairs room. The room looked onto another building - very close! The pool area - what a sorry state it was. The pool was very very tired. The hot tub.....you could get hotter water from the tap. Wouldn't come back here.

Room Tip: Keep driving to another one.
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  • Stayed: September 2013, travelled as a couple
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Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FAKhan_9, General Manager at Best Western Tower West Lodge, responded to this reviewResponded 30 September 2013

Good afternoon!

I do apologize we were not able to meet your expectations during your stay with us. Your feed back is important to us, as we strive to provide the service best service for each of our guests.

Best Regards!
Nicole Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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201 - 207 of 268 reviews

Reviewed 2 September 2013

Had a reception to do in Gillette and I have to admit I was very impressed with the suite, ESPECIALLY for it being in Gillette. 4 pillows on the king size bed (comfortable bed I might add) two tv's the couch was actually long enough and comfortable enough to lay on, only has one phone in the suite and thats in the other room not the bedroom. Very basic cable, about 30 channels, had "nicktoons" but no Nickelodeon, GRRRR...has your own tiled (careful they're slick when wet) jet tub, it is a nice suite. Quick check in, friendly customer service and a decent price. Easy access, and 1000 times better then motel 6 across the street! There is a pool open year round here too btw.

  • Stayed: August 2013, travelled on business
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1  Thank TSR01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FAKhan_9, General Manager at Best Western Tower West Lodge, responded to this reviewResponded 30 September 2013

Good afternoon, Ticker!

I am glad you enjoyed your stay with us. I hope, we see you again in the near future.

Best Regards!

Nicole Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2013

This was a clean place with friendly staff great for an overnight stop over. The staff at check in was very nice and helpful. Room was clean but beds could have been softer. Food in lounge was good and server was nice. I would recommend this for a quick stop but would like pillow top bed for a longer stay.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank D T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FAKhan_9, General Manager at Best Western Tower West Lodge, responded to this reviewResponded 30 September 2013

Good afternoon!

Thank you for taking the time to write a review of your stay at our property. I am very pleased you enjoyed your stay!

Best Regards!
Nicole Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2013

Clean and convienent location. Would stay there for a longer period of time. Everything was right there to relax after two weeks of riding a Harley throught Montana and Wyoming. Great staff which went out of thier way to make sure the bike was safe over night.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FAKhan_9, General Manager at Best Western Tower West Lodge, responded to this reviewResponded 30 September 2013

Good afternoon!

Thank you for taking your time to write this response. Each guest's review is very important to us, as we strive to exceed each guests expectations. I am very please you enjoyed your stay!

Best Regards!
Nicole Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

Don't believe those who rate this hotel on the low end. We had an excellent stay here. Fantastic service. Great value and clean. It may be a little worn around the edges, but it's well-kept and easy to find.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Anne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FAKhan_9, General Manager at Best Western Tower West Lodge, responded to this reviewResponded 30 September 2013

Good afternoon!

I am very glad you enjoyed your stay with us. I truly appreciate that you took your time to write a review of your stay.

Best Regards!

Nicole Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2013

Don't expect much but be prepared to pay for it. Hard-to-access internet service is a drawback. Service in the restaurant is uninspired and slow so be prepared to go two miles to the next exit to find a wide array of restaurants. The rooms are clean but dreary. However, the showers are hot and luxurious. Overall, it's fine but one may not seek this location for an extended stay.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Best Western
Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FAKhan_9, General Manager at Best Western Tower West Lodge, responded to this reviewResponded 30 September 2013

Thank you for taking the time to write a review of your stay with us. I am sorry we did not exceed your expectations. Your feedback is very important to us, as we strive for our best customer service possible.

Best Regards!

Nicole Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2013 via mobile

we had kids and adults, we were staying for 4 days. We had one outlet to plug fridge, &(microwave that didn't work) & light and phone chargers and computer cords In. The bathroom plug was so loose the blow dryer cord kept falling out. The FRont desk Kept programming our cards for one day so we had to constantly go back to the front desk and get new room keys. Was a miserable stay for a family vacation. the housekeeping was wonderful and pleasant and very nice girls, the people at the front desk were too busy to care.

  • Stayed: August 2013
    • Value
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Thank countrylivinitup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FAKhan_9, General Manager at Best Western Tower West Lodge, responded to this reviewResponded 30 September 2013

Thank you for taking the time to write your review. Your feedback is very important, as we strive to improve each guests' stay.

Best Regards!
Nicole Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Tower West Lodge

Address: 109 North US Highway 14 - 16, Gillette, WY 82716
Phone Number:
Region: United States > Wyoming > Gillette
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 25 Hotels in Gillette
Price Range: £63 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Tower West Lodge 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Best Western Tower West Hotel Gillette
Best Western Gillette
Gillette Best Western

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