We've stayed here a couple times in the condo rooms and they were always mediocre at best but within a walk downtown. We booked a condo suite last May while we were in town. Showed up July 4th and our condo room was already rented. We were given a double room ($190/night) and told that if we didn't like it...to "go somewhere else" by the manager. We had a baseball tournament and not many rooms available so we toughed it out. The room was terrible, old, in need of maintenance and loud! Toilet is 4" from tub and you actually have to almost stand in the tub to shut the door. Broken light switches, noisy restroom fan, broken towel rack and no closet??? The manager told us she would speak to the GM and give us a discount. On check out, she never bothered. She is as personable as a badger caught in a trap and looks the part. She's "not from Wyoming" she stated and it was very apparent that wherever she was from, customer service ranked just below having your teeth pulled! Not going back here! Not a good deal and you can tell the manager hates her job and people in general. We travel a lot for athletics and leisure, never been treated like this before. Don't stay here!
- Official Description (provided by the hotel):
- Located just 3 blocks from the famous Jackson Town Square - the Jackson Hole Lodge offers standard hotel rooms plus 1 and 2 bedroom suites with full kitchens and multiple bathrooms. Within easy walking distance to shopping, museums, restaurants and activities, you will enjoy authentic Western hospitality and the convenience of modern living. Enjoy our new, seasonal, outdoor infinity pool and our year round fire pit and hot tub. ... more less
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- Also Known As:
- Jackson Hole Hotel Jackson
- Jackson Hole Lodge Wyoming