Made a reservation in May for a July visit through their website and paid in full per their policy, but had to cancel due to a change in plans and that was disastrous! First we were left on hold for reservation for a very long time, then the young lady told us that we booked through a third party and we would have to contact them to cancel. As I repeatedly explained we book through them directly, and all our emails were from them, she would not listen and continually argued it was our problem. Finally after repeatedly (and I mean repeatedly) telling her we did not use a third party to book, did she look closer at the reservation and realized she was wrong. By this time, all I wanted was my deposit back. Finally did get the reservation cancelled. I mentioned that maybe a Trip Advisor posting was in order, but why doesn't she have her manager call first. Her response was that her manager wouldn't call. So here I am posting one of my only negative experiences. As a final note, customer service training should be mandatory for this resort.
- Official Description (provided by the hotel):
- We are situated on 14 acres just 4 blocks from historic Town Square. We offer stand-alone cabins, guestrooms, and high-end suites; as well as many amenities including: Free airport shuttle (7am - 11pm - requires 24 hour advance booking), complimentary hot gourmet breakfast buffet, heated outdoor pool, outdoor Jacuzzi, sauna, full service spa on site, gym, seasonal fishing, seasonal fire pits, lounge & seasonal patio featuring modern American cuisine, wine cellar, seasonal room service, double pillowtop mattresses, fine linens, complimentary Wi-Fi Internet access, 24 hour concierge, bellman service, complimentary winter ski shuttles To Teton Village: 8:15am & 9:30am, From Teton Village: 3:30pm & 5:00 pm, downtown courtesy car (based on availability from 7am until 11pm). ... more less
- Reservation Options:
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- Also Known As:
- Rustic Inn Creekside Resort And Spa At Jackson Hole Hotel Jackson
- Rustic Inn Creekside Resort And Spa At Jackson Hole Wyoming