We booked a trip with this company but due to some miscommunication on their end, we were never picked up from our hotel. You would think that, as a result of our experience, I would be writing a scathing review--but actually it's quite the opposite. The way this company handled the problem from a customer service standpoint was absolutely excellent. Chris was so kind and helpful, giving us two free passes for upgraded tours to use in the future. It was a pleasure dealing with a company that went out of their way to correct their mistake and make sure we were well taken care of and happy to have chosen them as a tour operator.
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