We recently stayed at the Town Center at Jackson. The reservation was made through VRI and was prepaid in full. Upon checking in, we were told that there would be nobody staffing the office on our day of departure and we were given written instructions on how to check out. On the day of departure, we followed the written instructions. After we went home, however, we were hit with two additional days of charge. There was no communication from the hotel whatsoever. We called the hotel front desk and we were told that the manager would get back to us. After three days, there was no response. We called and left a message to the manger, but to no avail. Finally, we called VRI, the hotel's parent company. The staff at VRI finally helped resolve the issue. We asked the staff at VRI what happened at that hotel. The reply was that they didn't know what happened. We can only conclude that this hotel is fraudulent. We would not recommend it to anyone.
- Also Known As:
- Town Center At Jackson Hotel Jackson
- Town Center At Jackson Jackson Hole, Wyoming