We drove to the elegant Amangani Hotel to enjoy a drink at the bar, the Teton Mountain Views and a Jackson Hole sunset. Unfortunately, we were told by the valet and hotel "greeter" that "without a reservation, we cannot let you in. We are full." Even though we informed the hotel staff that we had stayed at the Amangani before and had stopped by for drinks on several occasions, we were prohibited from entering the hotel. This kind of inhospitable treatment is totally out of sync with the mission of the Aman hotel chain which prides itself on high levels of service and hospitality. I usually try to focus on the positive aspects of my travels (see my other reviews) but this shabby treatment merited a review, especially as I have stayed at and patronized this hotel in the past. Perhaps there is a new management ethos at the Amangani. Who knows. But I will not be visiting any time soon to find out if improvements have been made.
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