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Hampton Inn Jackson Hole
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Reviews (837)
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Reviewed 15 March 2013

Stayed here for four days on a business trip. I found the hotel staff to be friendly and knowledgeable. While the room was clean, spacious and comfortable, other services were just a tad below the usual Hilton standards. Breakfast began at 6 a.m. But the oatmeal was soggy and undercooked and I needed to finish cooking it in the microwave before it was ready to eat. . The hotel gym was locked til 7 a.m., which is a bit late for those of us who exercise before going to work, and the hotel TV cable couldn't show ABC or CBS during the 4 days of my stay. While I would stay there again if needed, it wouldn't be my first choice.

  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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2  Thank wavemama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at Hampton Inn Jackson Hole, responded to this reviewResponded 17 March 2013

Thank you for your review!

We truly appreciate your feedback and will discuss the oatmeal prep with our Kitchen staff. Thanks to multiple inquires, we have looked into having the Fitness Center opened earlier and are awaiting permission from Hilton.
All of the items that you referenced help us to improve our guests experience at the hotel.

We look forward to seeing you again on your next business trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2013 via mobile

I choose to stay here for a three day business trip. March 12-14. I typically stay at Hampton inns.

Pros
Very nice check in process
Helpful tips
Clean lobby
Typical breakfast

Cons
Reserved king got two beds
Some banging noise near 229 don't get this room happened all night.
Smaller than other Hampton inns.
Two of the TV channels didn't work CBS and ABC.

Overall I would stay here again but would have asked to be moved I was simply too busy to move.

  • Stayed: March 2013
    • Value
    • Location
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2  Thank tudor23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at Hampton Inn Jackson Hole, responded to this reviewResponded 17 March 2013

Thank you for your review!

We truly appreciate your feedback via the pro's and con's list - these items help us to continually improve our guests experience at the hotel.

We look forward to seeing you again on your next trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2013

We decided to stay in Jackson Hole at the last minute. Traveled from a funeral close by the area. The price was great, the rooms were so clean and the cleanest bedding I think I have ever smelled from most any hotel. We had to compliment them on how clean it was. So close to town but you have to drive a little which I would rather do than stay right in the middle of all the noise. Very quiet you didn't hear the people in the other rooms or hallways. I would stay at this hotel again anytime. In the Lobby you can get coffee, hot chocolate, apple cider, tea and fresh warm cookies which was nice after running around town and coming back to that.

  • Stayed: February 2013, travelled with family
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4  Thank tbmonts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at Hampton Inn Jackson Hole, responded to this reviewResponded 10 March 2013

Thank you for your kind words and we are sorry to hear of your loss.

We are thrilled that you enjoyed your stay with us! We pride ourselves on the cleanliness of our rooms and there is nothing better than a clean bed to fall into after a long day!

We look forward to seeing you again on your next trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,

Heather Falk
Sales Manager

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Reviewed 5 March 2013

We only had the one night here on our way up to Yellowstone National Park. As one would expect from a Hilton establishment it was clean and comfortable. The staff were friendly and helpful and the front desk even introduced us to Hilton Honours! Jackson is a super town and we enjoyed our second visit there. There was not too much snow which was disappointing for all the skiers.

  • Stayed: January 2013, travelled as a couple
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1  Thank CumbrianPeppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at Hampton Inn Jackson Hole, responded to this reviewResponded 10 March 2013

Thank you for your kind words!

We are thrilled to hear that you enjoyed your stay with us! Now that you are an HHonor's Member, you can earn or use your points to stay with us for your third trip to Jackson Hole! Spring is just around the corner, lots of baby animals and every shade of green you can imagine!

We look forward to seeing you again on your next trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2013 via mobile

We have stayed at a lot of hotels throughout the country, and at a lot of hotels in Jackson. Our stay here was definitely one of our best hotel stays ever. I will admit when researching a different property to stay at in Jackson, the "Hampton" name threw us off a little. There is nothing wrong with a Hampton, but we normally have stayed at a Hampton just needing a bed for the night. We stayed at this Hampton for a week. From making our reservation to sadly leaving, every staff member and member of management we encountered impressed us beyond belief. This property has a top-notch staff that truly understands guest service. The hotel is modern, nicely remodeled and CLEAN. It is tastefully decorated in traditional JH western decor. We had a wonderful king room with a gas fireplace and beautiful soaking tub. The bed was very comfortable. Housekeeping did a superb job. We utilized the fitness center several times, enjoyed the outdoor gas fire pits, and even did a load of laundry in the guest laundry room with nice HE machines. There is absolutely nothing negative to say about this property. This is now our go-to property in JH.

  • Stayed: February 2013
    • Value
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    • Rooms
    • Cleanliness
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4  Thank virginiahighlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at Hampton Inn Jackson Hole, responded to this reviewResponded 3 March 2013

Thank you for your kind words!

We are thrilled to hear that you enjoyed your stay with us! We love this time of year as it gives us a little more time to spend with our guests and it was pleasure getting to know you!

We look forward to seeing you again on your next trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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