We booked a 3 night stay via booking.com in February. Upon our arrival (in June) we received the key of something called "pitchfork apartments". I thought this was strange but we went to the apartment anyway.
When we came in it didn't look like the place we saw earlier at all: instead of a roomy and luxurious apartment we encountered a run-down 70's apartment that reminded me of the sad places we sometimes see in ski areas in France: it is in desperate need of refurbishing, kitchen stuff was missing etc.
It certainly didn't look like the place I booked (what about the spa bath, the flat screen tv, the..etcetc)
So I called the reception. They said that this is what we had booked and that they didn't have apartments with spa baths.
Slightly taken aback I decided to take a look at the internet and saw that other people encountered the same experience. I also saw that the Grand View Lodge did exist and does include a spa bath! So I went to the reception to tell them I thought a mistake had been made. The couldn’t do anything for me because Grand View Lodge was booked full and the manager wasn’t here (it was 22.30).
I came back the next morning and had a chat with the manager-a friendly guy who tried to tell me I had booked something else. But when he looked at my printed confirmation he realised their mistake. He offered us a place in Grand View Lodge and to transfer our luggage to Grand View Lodge while we were out in the park for a hike.
When we returned at 4 pm the luggage was still in the old apartment so we decided to transfer it ourselves. We did enjoy the rest of our stay very much- Grand View Lodge is beautiful, very spacious and comfortable with wonderful views of the valley.
They didn’t charge us for the first night in the grubby apartment.
All in all I found the lodge great (but avoid pitchfork!), the staff friendly and willing enough but they did make a few mistakes that made us feel things could have been run a bit more professional.
- Official Description (provided by the hotel):
- Vacationing in paradise couldn't be any easier with Grand View Lodge, Jackson Hole's premier luxury condominiums and private residences. Grand View Lodge is located in the town of Jackson just blocks from the historic town square and slope-side to Snow King Mountain Resort. Whether it's time to visit Yellowstone and Grand Teton National Parks, float the Snake River or catch that perfect cowboy powder Jackson is known for, Grand View Lodge provide the ideal location for your adventures. ... more less
- Also Known As:
- Love Ridge Hotel Jackson Hole
- Grand View Lodge Jackson Hole, Wyoming