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“Best place to stay in Jackson!”

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Homewood Suites by Hilton Jackson
Ranked #15 of 40 Hotels in Jackson
Certificate of Excellence
Reviewed 23 October 2013

Very clean, updated hotel with lots of amenities. The rooms have ample space to relax - especially good during an extended stay. Great complimentary breakfast, dinner, and evening cookies. Parking is limited for large vehicles, but doable.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Gordon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this reviewResponded 21 November 2013

Thank you VERY much for a great review. Its always great to hear our guests refer to us as the "Best". Our team works hard to acheive that status and know how important our guests are. We look forward to seeing you again soon.

All my best,

Joe Madera
General Manager

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397 - 403 of 714 reviews

Reviewed 19 October 2013

I'm a fan of Homewood Suites, but somehow this one seemed to be grossly under-staffed considering the number of guests staying. When we checked in, two guests clerks greeted us but by evening only one was on-duty and seemed over-whelmed with phones ringing and guests standing by to check-in. The rooms were overly warm, despite the 19 degree temps overnight...we actually had to shut the heater completely off, and open a window for air. When we went downstairs for breakfast, we found the desk clerk in the kitchen trying to help the sole kitchen worker get food out and dishes washed. The front-desk was unmanned as a result, and we could hear the phone ringing incessantly. Breakfast was not good...food quantity was not adequate for the number of guests and essential pieces of silverware were not available. We finally gave up and decided to go elsewhere for breakfast. When we tried to check-out about 30 minutes later, we waited for 10 minutes at the desk before simply leaving without checking out. Don't know what happened on this particular weekend, but our hotel stay was a major disappointment...except for the cleanliness and atmosphere which Homewood so typically offers. I'd stay here again, but the manager of this one needs to get on top of staffing issues.

  • Stayed: October 2013, travelled with friends
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1  Thank H2osafety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this reviewResponded 21 November 2013

Thank you for your feedback and we are sorry that you didn't have a pleasant experience. Certainly not what our team expects from themselves. We can only hope you afford us a second chance to show you that we are much better than that. Lastly, there is no doubting that we are like most homewoods. Only being 41 suites and located in a resort destination makes us very unique compared to our sister hotels. We try to overcome that by delivering great customer service and treating every guest as if they were staying in our very own homes. Clearly we failed and look to make some changes to how we schedule.

All my best,

Joe Madera
General Manager

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Reviewed 16 October 2013

Room was extremely clean and comfortable. Breakfast selections were far better than similarly priced hotels. The kitchen staff frequently checked that dishes were filled and warm and that areas were spotless. The staff appeared to be self-directed and engaged in their work. They were friendly, knowledgeable, and professional.

  • Stayed: October 2013, travelled solo
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Review collected in partnership with Homewood Suites by Hilton
Thank Annette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this reviewResponded 22 November 2013

Thank you for submitting a great review of your experience at our hotel. We are very happy that you enjoyed your visit and that we met all your expectations. We hope you decide to come back soon.

All my best,

Joe Madera
General Manager

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Reviewed 14 October 2013

We were very satisfied with the hotel. We enjoyed the two room suite with a view of the Butte. It was very convenient to walk downtown and our lab puppy was welcomed and had a great time, too. The staff was very friendly and our room was spotless. We'd stay again, definitely.

  • Stayed: October 2013, travelled as a couple
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Thank Bassfish10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this reviewResponded 22 November 2013

Thank you for a great review of your stay with us. We enjoyed having you and your puppy as a guest. He was so cute... Anyhow, keep us in mind next time you come down to Jackson.

All my best,

Joe Madera
General Manager

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Reviewed 10 October 2013

The Homewood Suites were part of a package for a conference I attended in Jackson. I live in Wyoming and visit Jackson regularly, but had not previously stayed here. I was pleased with the central location positioned just off the main traffic areas of downtown (Cache and Broadway). Downtown is charming and compact, and walking or using the hotel's bicycles were preferred means of transport - for downtown activities. I was pleased with the room, the furnishings, and the customer service, but these few minor items keep me from rating it as "excellent". These are minor oversights and I'm sure are the exception. However, they struck me as worth noting.

The rooms are equipped with a small kitchen and supplies. On the first night, I was looking for a fork to eat some leftovers and after a few minutes realized all of the dishes were still in the dishwasher. They were all clean, just an oversight (or lack of time to wait for the dishwasher) to replace the items into the drawers.

I was pleased to have a timed gas fireplace in the living area, but realized quickly that this would not be needed on a 20 degree night. In fact, I had to open the window in the bedroom (nice separate bedroom, btw!) because the accommodations were too warm. Chalk it up to good insulation or the possibility that the rooms below me were also using their fireplaces!

The final observation was that the hallways in this establishment are quite narrow....so much so that I had to turn sideways to pass a cleaning cart parked in the hallway - and I'm thin!

All in all it was a good stay and good accommodations that I would not hesitate to visit again.

Room Tip: You may not want room 306 as it is adjacent to a storage / work room that happened to have quite a b...
See more room tips
  • Stayed: October 2013, travelled on business
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Thank Dotty_Comma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this reviewResponded 22 November 2013

Thank you for the detailed review of our hotel. We are happy that you enjoyed your visit with us and would stay with us again next time in Jackson.

All my best,

Joe Madera
General Manager

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Reviewed 8 October 2013

Our family of 4 stayed for 2 nights. It is nice to have a living area separate from the bedroom so the kids can go to bed early. The location is excellent, particularly with a lovely park 1 block away. The staff were friendly and the rooms very clean and well maintained. Would recommend.

Stayed: September 2013, travelled with family
Thank Nat_L_973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this reviewResponded 22 November 2013

Thank you for providing a great review of your recent stay with us. We certainly enjoyed having you and your family as guests and look forwad to seeing everyone again in the future. Thank you for also recomending us to others.

All my best,

Joe Madera
General Manager

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Reviewed 5 October 2013

Would Recomment this place to anyone who is traveling to this area. Although we were locked out of the national park, thanks to our inept government, we enjoyed the stay at Homewood, and would like to return when the parks open.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this reviewResponded 22 November 2013

Thank you for such a great review and also, thank you for not cancelling because of the park closures. Not having our parks open for us to all enjoy was difficult, but i'm glad you still enjoyed Jackson and all it has to offer. See you next time.

All my best,

Joe Madera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Jackson

Address: 260 N Millward St, P.O Box 2810, Jackson, WY 83001-8581
Phone Number:
Region: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Jackson
#13 Romantic Hotel in Jackson
#14 Family Hotel in Jackson
Price Range: £110 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Jackson 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Homewood Suites by Hilton Jackson Hole is the only all-suite property in our valley. Located 3 easy walking blocks from the historic town square, this Jackson Hole hotel is the ideal basecamp for your Yellowstone and Grand Teton National Parks experience. Fully renovated in 2016-2017. Enjoy a complimentary daily hot breakfast, evening dinner reception Monday - Friday and fresh baked cookies every evening. Choose a one bedroom suite with queen, king or two double beds. Featuring a seperate living area with sofa sleeper and cozy fireplace, a fully equipped kitchen and HDTVs with Direct TV for your entertainment. Stay connected with free Wifi and our 24-hour business center. Complimentary airport shuttle (upon request, 9am-5pm) and skier shuttle to the Jackson Hole Mountain Resort. Pet friendly. Indoor heated pool, whirlpool and fitness room. ... more   less 
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Also Known As:
Homewood Suites Jackson Hole Hotel Jackson
Homewood Jackson
Hilton Jackson
Jackson Hilton
Jackson Homewood Suites
Homewood Suites By Hilton Jackson Jackson Hole, Wyoming

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