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“Great location..service needs a little attention”

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Homewood Suites by Hilton Jackson
Ranked #14 of 41 Hotels in Jackson
Certificate of Excellence
Atlanta, Georgia
Level Contributor
75 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great location..service needs a little attention”
Reviewed 31 December 2013

The hotel is in a great location, close to restaurants and a 20-minute drive from the Jackson Hole ski area. The rooms are adequate and beds are excellent. The hot tub and pool are well cared for.

Breakfast is not up to the standard of other Homewood Suites I have stayed at. In addition, as mentioned by other reviewers, some of the hotel staff are not very helpful when asked for a restaurant recommendation or some fishing information.

The parking area has both covered and open parking spaces, but try and get a covered spot so you don't have to clean car windows in the morning.

Room Tip: Get a room with an even number..they face the parking area and are reasonably quiet.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, 8 January 2014
Thank you for your recent review of your stay. We are thankful that you chose to stay with us and appreciate the feedback. I will review your comments with our staff about restaurant recomendations. They should certainly be more in tune with local happenings. However regarding fishing....there are no outfitters during the winter months. Typically the fishing guides are either snowmobile guides or ski patrolers in the winter.

All my best,

Joe Madera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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652 reviews from our community

Traveller rating
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    15
See reviews for
204
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
Mebane, United States
1 review
Reviewed 18 December 2013

From the moment you arrive until you leave this Homewood Suites they make you feel at home and as if you are a special guest to boot! Have stayed at other places in Jackson, but will return here again and again. Their customer service and cordiality reminds me of the hospitality we used to expect to receive at most Hilton properties!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, 8 January 2014
Thank you for a great review of your stay. We appreciate the great acknowledgement of our staff and do indeed look forward to your next visit. Have a healthy and prosperous new year.

All my best,

Joe Madera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, Wyoming
Level Contributor
4 reviews
Reviewed 2 December 2013

We stay in town every Thanksgiving for the convenience to town. Best place to stay in Jackson. The suites are perfect for a cozy evening in front of the fireplace. Having a kitchen is so convenient. The staff is always available for whatever you might need 24/7.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank bagladyofjacksonhole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, 4 December 2013
Thank you for such a great review. We're delighted that you had a great visit and hope to see you back soon.

All my best,

Joe Madera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Colorado
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 November 2013

I was here for a business trip and wished I could have stayed longer. The room was great, very roomy and had a full kitchen. Had I traveled with my family, this would have been very convenient.
The front desk was extremely friendly and welcoming and helpful for any questions we had. When it is cold, the location might have made it tough to walk to any restaurants and if you had a large vehicle, the parking may have been prohibitve (I'm not sure if you could park on the street or not).
I had some difficulty with temperature control as I was roasting for much of my stay. I had to open the window during a snow storm so again I'm not sure if I just had a weird unit or what. I was not there long enough to change rooms or bring up the issue with the front desk however.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BreZee09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, 4 December 2013
Thank you for providing a great review of your recent business trip to Jackson. I'm glad you found our hotel very comfortable and convenient. We do get quite a bit of families staying with and they do enjoy the amenities that you experience. Our staff is always eager to share our local knowledge and point visitors in the right direction. Hope to have to back again soon.

All my best,

Joe Madera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uintah, United States
1 review
Reviewed 22 November 2013

Kitchen was nice. Fitness center is just a treadmill. Rooms were nice - fireplace was a treat! Covered parking was nice too! The views were good. The bed was firm which we liked. The place was quiet and very nice!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Christopher Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, 4 December 2013
Thank you for a great review of your recent stay with us. We appreciate you choosing to stay at our hotel and very happy that you enjoyed your stay. Hope to see you back again soon.

All my best,

Joe Madera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
raleigh, United States
1 review
Reviewed 11 November 2013

My wife and I enjoyed a simply wonderful stay at the Homewood Suites in Jackson this past week. Courteous and attentive staff, clean and orderly room and lobby, simply outstanding! We will certainly use this location again on our next trip to that area. One of our better experiences with the Hilton family of hotels.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Leonard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, 21 November 2013
Thank you for providing us a great review of your recent stay with us. We are delighted to hear that your stay was "wonderful". Hope to have you back.

All my best,

Joe Madera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Thomaston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 November 2013

The rooms were very clean and odor-free. Staff was friendly. Breakfast was good. Nice being in town close to good restaurants. My only complaint is that we could not regulate the temperature in the rooms, temp was way too warm.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, 21 November 2013
Thank you for a good review on your recent stay. We appreciate the great feedback and we are very sorry you found our suite too hot. Recently we have reviewed the temperature controls in our suites and have made some adjustments to the boilers.

All my best,

Joe Madera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Jackson

Property: Homewood Suites by Hilton Jackson
Address: 260 N Millward St, P.O Box 2810, Jackson, WY 83001-8581
Phone Number:
Region: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Jackson
#13 Romantic Hotel in Jackson
#15 Family Hotel in Jackson
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Jackson 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Homewood Suites by Hilton Jackson, WY, hotel, the only all-suite hotel in Jackson Hole, provides the perfect location for the business traveler or a family vacation. Located 3 easy blocks from the historic town square, this Jackson Hole hotel is the ideal basecamp for your Yellowstone and Grand Teton National Parks experience. Fully renovated in 2016-2017. Enjoy a complimentary full hot breakfast every day and an evening reception offering light dinner options and beverages Monday - Friday. Choose a one suite with a queen, a king or two double beds. Featuring a seperate living area, fully equipped kitchen, microwave, refrigerator and HDTVs with Direct TV for your entertainment. Stay connected with free Wifi throughout this Homewood Suites Jackson Hole hotel and enjoy having a business center providing everything you need for your office home away from home. ... more   less 
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Also Known As:
Homewood Suites Jackson Hole Hotel Jackson
Homewood Jackson
Hilton Jackson
Jackson Hilton
Jackson Homewood Suites
Homewood Suites By Hilton Jackson Jackson Hole, Wyoming

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